Dentist, California - July 19, 2016
Worked for them for 2 months. The interview was something like this, "Do you like to make lots of money, and are you really competitive?"
Got yelled at on almost daily basis for ...something, anything. Patient retention is so bad they HAVE to do same day dentistry. Upgrades, cons, nickel-and-diming, manipulative language, all to sucker the patient into getting the uncovered benefits on their HMO plans so they have to pay a full price. Was told by the managing dentist "we don't replace fillings with other fillings, it's an onlay, every time" which of course is an uncovered benefit on the insurance plans and done almost entirely by the expanded function assistants on the cerec machines and they turn out like garbage with resin cement doing all the work and porcelain just being a necessary filler.
Crowns for anything excusable, and since they do cerec crowns, "the prep is sooo aggressive, the patient is bound to be sensitive afterward so make sure you refer them to endo for prophylactic RCT so they're not sensitive."
And the "Membership plan" was such a con. Spent too many days doing HMO fillings for $0 and then getting yelled at for not having any production, at an office where I was the third full-time dentist when there wasn't enough to keep two dentists busy.
So cheap that if the patient WANTED a pfm crown, they were almost automatically upgraded to an all porcelain, "as a favor" just so the office could save the lab cost. And they were awful cerec crowns with open margins everywhere and looking like white marbles instead of teeth.
When the managing dentist or office manager came back from some corporate training/meeting the office was a nightmare for several days while everyone got yelled at, and so everyone ends up yelling at everyone else. I got bossed around by the lead assistant like a little kid. One ones in the office who seemed to breathe easy were the Hygienists were okay with doing SRP on anyone with a single 4mm pocket, and charging extra for laser therapy, and extra for irrigating with chlorhexidine, but they were also all over every conspiracy theory that existed. Maybe there's a correlation.
I was actually happy when they fired me. See ya!