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Pacific Hotel Management, LLC

About Pacific Hotel Management, LLC

Pacific Hotel Management, LLC currently manages the following properties, all of which are in California:


InterContinental The Clement Monterey (208 rooms)


The Westin Palo Alto (184 rooms)


The Sheraton Palo Alto (346 rooms)


The Sheraton Pasadena (317 rooms)


Four Points by Sheraton, Emeryville (153 rooms)


Courtyard by Marriott, Richmond (149
 – more... rooms)


Residence Inn by Marriott, Milpitas (120 suites)


Homewood Suites by Hilton, Newark (192 suites)
Pacific Hotel Management, LLC is committed to maximizing the long-term value of the hotels that it manages. The company’s goal, as stated in the Company Vision, is "To operate great hotels that are a source of pride and profit. We will measure our success by Guest Satisfaction."

All hotel employees—from hourly associates to the General Manager—participate in bonus plans based on Guest Satisfaction Survey scores. Guest Satisfaction scores are the largest component of the bonus plans for management staff (40% of each manager’s potential bonus). Management staff can also earn bonuses based on Associate Opinion Survey scores (30% of potential) and House Profit achievement (30% of potential). While many hotel companies have cut bonuses in response to the business downturn following September 11th, PHM has maintained its management and hourly employee bonus plans to prove its commitment to Guest Satisfaction, Associate Opinion and House Profit.

Pacific Hotel Management, LLC provides extensive training to its managers and associates. In addition to training provided by hotel franchisers, PHM sponsors service training by Signature, English as a Second Language and Spanish for English Speakers, human resource training and customizable training programs for supervisors and managers.

PHM uses the Kenexa Hospitality Selector interview, a web-based skill assessment tool, which allows PHM to select the high-potential candidates most suited to the daily requirements of the job. Our company also utilizes Kenexa's Insight Interview which provides a way to consistently evaluate a candidate's potential for success within our organization. – lessMore from ZoomInfo »

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