I was hired on in October 2010 and went through a very extensive training stint that lasted 4 weeks to pass the series 6 license with a class of 12 people. Once we all passed the series 6, two people were forced out. ( I think they over hired thinking that some wouldn't pass the series 6)
when it came to being on the phones, mind you this is a customer service job sitting in a cubicle answering calls for 8 hours. I enjoyed helping customers get their money, transfer their funds and help with completing their forms. However, it soon became obvious that my manager, who will remain nameless yet not shameless) continued to bring me in for the minimalist of infractions over the phone. Such as I forgot to tell the client what business hours when closing the conversation.
Pacific Life would record all conversations with clients and then pick 4-5 calls that were not perfect out of 45-50 and nail you on those calls why you didn't do this and why you didn't do that. This was done, I believe because they wanted to get rid of me and wanted to find something. I have been in this industry for 20 years and they kept calling me in for stuff while other people who were never part of this industry never received the same scrutiny as I did. It was extreme micromanagement.
Pacific Life has these old computer and programs from the 1980's when Ronald Reagan was President. That should tell you all you need to know about the total incompetence of the people running this company. It's sad because there were alot of nice people that I met there. Unfortuenately, it's a horrible place to work.
nice co-workers, a cafeteria in the building
micromanaged to death, incompetent people running the place, no comrodery, horrible place where you are treated like a cow in a stall