Customer Service Specialist
Pacific Residential Mortgage - Lake Oswego, OR

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As our Customer Service Specialist you will be the liaison between the Loan Officer/Processor and the Mortgage Bank team. You will provide excellent customer service reviewing, auditing and communicating the status of loan files through the bank processing system. You will also be responsbile to meet all mortgage regulatory requirements.

Key Responsibilities:

Maintain and manage incoming submissions by logging and creating new records for each application consistent with the filing system and assigning to the appropriate Underwriter
Complete data entry for each file following procedural checklists and maintaining data integrity
Update all files with new information and forward incoming documentation to the appropriate Underwriter
Respond to status calls and emails from Loan Officers and Processors throughout the process per the service level agreement
Receive, review and validate each incoming closing document requests and update files for completion and accuracy
Assign the loan file to the Closer to prepare loan documents and update Loan Officer/ Processor
Assist in additional assigned tasks as directed by Management


High school diploma or equivalent, 1+ years of experience working in a professional environment including mortgage, commercial or consumer loan processing
Fundamental knowledge of lending processes and regulatory requirements
Track record of handling confidential material in a professional, ethical manner
Proficiency in Microsoft Word, Excel, PowerPoint and proprietary financial systems
Refined interpersonal communication skills interfacing with a variety of levels of team mates
Demonstrated collaboration and organizational skills working towards team goals and expectations
Ability to work independently on routine activities
Flexibility in schedule to work over time hours when business necessary

About Pacific Residential Mortgage, LLC

PRM’s goal is to be the region’s premier mortgage banker by combining solid business principles with a client focus. This commitment has never changed and today PRM is recognized as a top-tier provider of home loans throughout the Pacific Northwest.

PRM’s success can also be attributed to our outstanding Mortgage Bankers and skilled staff of Branch and Mortgage Banking operations individuals. Many members of our team have been with us from the very start. Others joined our “family” after realizing that PRM is exactly what they want in a professional environment. It is no surprise that our Mortgage Bankers average nearly 20 years of lending experience. Looking forward, PRM’s growth will continue to be grounded on maintaining the continuity of our family and this will be done by selectively adding new members in a manner that creates a win-win situation for our clients and PRM as a whole.

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