Backend Collector, Farmers Branch, TX - April 18, 2016
There is little to no structure. There is always a glitch in the dialer system, SPOC don't take calls and backend collectors are considered Loss Mitt. There is no training on newly innovated procedures for call handling and Quality Control applies such change to the scorecard immediately. The customers make the job enjoyable because you know that you are making a difference. The hardest part is no direction.