Financial Services Representative (Former Employee), Los Angeles, CA – November 6, 2013
Pros: employee advancement, all the expirience you get
A typical day at work started at 8:30, everyone was always happy and ready to work. My day went by quickly because I mostly did paperwork and e-mailed clients and answered phones. Mostly clients prefer e-mail instead of phones. Management was really nice. they would always take care of us and listened and helped us. Co-workers were awesome! The hardest – more... part of the job is when the client is not fully satisfied. The most enjoyable part of the job is when the client is very satisfied with our services. – less
From all my bank experience this has been the worst of all time. Poor management, manager is rude to employees, the company those not follow bank policies, branch known for fraud. Lots of turnover due to Lazy manager attitude that always washes her hand a blame other people. "Don't recommend this job to anyone" very stressfull place to work.
Reconciliation Specialist (Former Employee), Rancho Mirage, CA – August 16, 2013
Pros: work-life balance with regards to schedule.
Cons: information technology insufficient to needs.
Typical day: Reconciliation of stored value debit card programs, funds movement, conference calls with clients, and resolving errors with data processors and information technology department.
What I learned: More than all other issues, this job stresses the understanding and management of financial institution liability in regards to client contractual – more... provisions and Federal regulations.
Management: I greatly enjoy working with both my immediate manager and department head! Senior Vice President over the division is also great. No management complaints.
My coworkers: Overall one of the most dedicated staffs I have ever worked with.
The hardest part of the job: Information Technology infrastructure simply is far below the capability we need for our operations. The technicians do what they can.
The most enjoyable part of the job: Great work-life balance with regards to schedule, great managers, great coworkers - always a pleasure to come to work. Unfortunately a recent merger has resulted in the closure of our division. – less
Branch Operations Assistant Manager (Current Employee), Santa Fe Springs, ca – May 16, 2013
Pros: bonuses, exempt, no saturday, yearly raises
Cons: not enough pay
I learned so much and grown a lot. A very busy environment and fast paced. I learned how to be a better manager, how to talk to customers and the staff in a professional level. I always say that my co workers are like family, the reason being is because we spend much more time at work than at home. The hardest part of my job is to see a customer not – more... satisfied with companies convertions. The most enjoyable part of the day is when all the work is done before deadlines and when you bring a smile into the customers and coworkers day. – less
Branch Operations Supervisor (Former Employee), Rancho Cucamonga, CA – April 26, 2013
Pros: do not work weekends
Cons: advancement is tough
Helped manage employees. Learn to lead by example. Learn banking procedures and regulations. Hardest part of the job is trying to help customers problems without giving the bank away. The most enjoyable part of this job is helping a customer who is upset and when they leave they are happy with the service we provided them.
New Accounts Specialist (Former Employee), Fallbrook, CA – April 25, 2013
Pros: great people to work with
Cons: not a lot of openings
A typical day at Pacific Western Bank would be to arrive at work and return any messages from the previous night, assist customers with debit card or account problems, answer phones and emails, greet customers, and open accounts while cross selling bank products. I learned a lot about business accounts and how to deal with the elderly. I had a wonderful – more... boss willing to help and teach me anything I wanted to learn. – less
Bank Teller (Former Employee), Coronado, CA – February 11, 2013
Pros: smaller bank
Cons: had average hours but couldve used more
Every staff member is so nice. The clients were just as nice. Smaller private bank leaves you with a more personable lasting respected relationship with the clients and staff. I'd work for this bank again if the opportunity came across my path.
Fun working office wile being professional and productive.
Branch Operations Manager (Former Employee), Chula Vista, CA – August 20, 2012
Pros: training's, health, compensation.
Cons: short staff, budget
On a typical day at work, I supervised the overall day to day operational functions of a Bank, approval of customer and bank transactions, manage risk in the areas of controllable operational losses, community involvement, deposit growth and back-up in all operational functions and new accounts during busy periods. In this position, I learned that motivating – more... my staff is very important. I listen and talked to each one of my staff, this made me understand how to approach each one and enjoy working every day with my co-workers, making it a pleasant environment each day. The hardest part of the job was to terminate or lay off an employee. The most enjoyable part in the job was getting to know, talk, listen and help so many customers, earning their trust, respect and friendship was very rewarding. – less
Financial Service Representative-HOA Department (Former Employee), Escondido CA – March 21, 2012
Pros: weekends off, holidays off, great human resources department
Cons: horrible management, no training, no room to grow, no support from upper management.
If you looking to work in the banking industry do not work for the company especially in back office. I received little training for the position I was in and I didn't have any support at all from management. They are extremely unprofessional when it comes to review time and write ups. This company has no integrity at all especially when they lied on – more... my exit review. I feel that employees with the company have no rights at all especially when customer service issues arise they always choose the customer's side no matter what if the customer is in the wrong or when other departments or branches treat other employees terrible they do not get in trouble for it at all. I have lost so much respect for the type of actions that I witnessed working for this company. If anyone is thinking about applying for this company think twice about it. – less