No. PagerDuty is an alert dispatching tool, not a monitoring system. Think of PagerDuty as an add-on to your existing monitoring tools. PagerDuty provides sophisticated alarm routing, but leaves finding problems with your systems to your existing monitoring tools.
How does it integrate with my existing tools?
Every service you create in PagerDuty has a unique email address, such as firstname.lastname@example.org. PagerDuty opens a new incident and begins the alerting process at soon as one of your monitoring tools sends email to a service's address.
What monitoring tools are known to work with PagerDuty?
The most common monitoring tools used with PagerDuty are Nagios, Zenoss, Pingdom, monit, Munin, Splunk and BasicState. However, any monitoring tool that sends email can be used with PagerDuty.
What other uses are there for PagerDuty?
PagerDuty can be integrated with any system that sends automated emails. PagerDuty is especially useful when used to deliver alerts for systems that can't place phone calls or SMSes on their own. Here are some possibilities:
Have your applications call you if an unexpected exception is raised. (If you're using Ruby on Rails, take a look at ExceptionNotifier.)
Your cron tasks can call you if a critical system maintenance task fails. Intrusion detection systems can be set to call you if they detect a security breach. Environmental sensors (e.x. temperature, humidity, etc.) can alert you if they detect an unsafe environment.
What precautions have you taken to ensure that PagerDuty is always ready to deliver my alerts?
PagerDuty's infrastructure is fully replicated in two different Amazon AWS data centers. We have the capability to rapidly rollover to our backup systems in the event that our main data center loses connectivity. We always have an engineer on-call and near a computer to deal with any unexpected outages.
How will I send PagerDuty triggering emails if my network connection or mail servers fails?
You should use an external ping service such as BasicState or Wormly to monitor your network connection and mail server. Of course, you can forward the error messages from these monitoring services to one of your PagerDuty services. This way, if your site loses network connectivity or your mail server crashes, the on-call engineer will be immediately notified by PagerDuty.
How much does PagerDuty cost?
You can find our price schedule here. All new PagerDuty accounts come with fully-featured, risk-free 30 day trial (no credit card required). During the free trial, you'll be able to send phone calls and SMSes free of charge. If you decide not to register for a paid plan within the 30 day trial window, your account will expire at the end of the trial.
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