Pal's has a training system in place like no other food chain I've had experience with. Let's say for instance, I am a new employee. First day on the job and I have been assigned to the drink station. First, I will watch while someone else prepares the drinks and explains how to mark cups for identification as well as the correct amount of ice per cup, the correct amount of drink per cup, and how to wipe of any spills so the customer gets a clean and dry cup. They will also explain the drink ratio per pals standards. Then I will trade places with them and i will begin preparing drinks while the trainer quizzes me on the drink station standard operating procedures. I will then watch powerpoint presentation covering the drink station. Now its time to read everything i have been told and what I watched on the powerpoint. Finally, it is test time. If I pass, I am certified as trained. Once I feel comfortable keeping up with the drinks during the rush, I will move to another station and the training process begins all over again.
Pal's prides themselves on maintaining the highest health scores in the area, the best food, as well as the best relationship between employees and customers. The hardest part of the job I would say maintaining the pace required during lunch/dinner rush.
Management is outstanding. When I was diagnosed with a rare chronic illness and had to leave work indefinitely, the owner/operator (pals does not have a manager) held my position for me until I told him to take me off payroll. You do not find many managers like that.
The customers were the most enjoyable part of the job. You see pretty much the same people every single day and some of them several times a day. You get to know them, their family, where their kids go to school, what sports their kids play, etc. They become part of your family. After I had to leave my job due to illness, I had one of the regular customers contact me on facebook to see how I was doing because they had seen me work so sick i could barely stand and they were genuinely worried about me.