Pala Casino Spa & Resort Employer Reviews

I loved my job! The hours were tough due to being on Graveyard (3am-11am) and I never got any holidays off but besides that, it was great! I worked there almost 6 years and I really learned a lot from many people, including my customers, co-workers and my managers. I loved working in customer service and I think that is where my personality is the most – more... valuable! – less

o Establishes and oversees standards of customer service and satisfaction
o Assign work to personnel and supervise their activities; review and evaluate their work and prepare performance appraisals including room service, Pala Café, High Limits Dining and team member dinning room (TDR)
o Assist work managers with troubleshooting situations. Respond – more... to customer service issues and inquiries
o Line check - taste all food products checking for quality and that the products meet Pala Casino established standards.
o Office work - complete paperwork, daily reports, menu analysis, cost analysis and ordering products. Manage staff - including scheduling, employee counseling, PTO, training of personnel including performance review, constructive feedback and mentoring, administering the corrective action process – less

This is my fisrt Casino Property (Opening) and was a great oportunity to have stated with one of the best, i met most of the tribal members at this property and they let me in as family.
very organized and repectfull of Team Members. .

I had great leaders training me and my co-workers on how to be successfull int the Casino Operations.

thank you
tony