A walkthrough on the job...
Pros: progressive job culture, amenities, perks. allowance for independant thinking and problem solving at the lower levels.
Cons: conflicting direction from upper management, miscommunication through departments.
You are a chiropractic student on his/her way to do your OSCE's, these important tests are a major milestone to graduation, and ultimately becoming board certified to become a practicing doctor. You are stressed and tired from intense studying the past week. On approaching my area, you're not entirely sure if you're in the right place, or even if you've arrived at the correct time, for you are the only one there. I greet you with a smile, check for your badge and any required paperwork, and assure you that you've come to the right place to take your examinations. I confirm for you that the tests will commence in 15 minutes, your sign in location, instructor, and the location of the testing rooms are just around the corner. I pleasantly wish you good luck on your exams.
Before you can leave, however, a faculty member emerges from his office behind me. He is/was a Member of the Board of Chiropractic, and jauntily greets you. I tell him that you are on your way to do your OSCE's. You say it's your first round of tests, and could you get some pointers from him? A short, pleasant informative chat ensues, and you instantly feel more confident and prepared. You thank the faculty member and me for the assistance, and say that you'll let us know how everything went. You leave with a positive and confident attitude, knowing that wherever you go on campus, and especially this department, you will be supported and assisted along the way, and know that you can count on this friendly, helpful person to either provide assistance, or track down the answer for you.
At job workplace – more... XYZ, however, things don't always go so smoothly. Sometimes there are technical glitches, or even system failures. Sometimes there are co-workers that don't always get along super-perfectly, or instructions from upper management conflict with a supervisor's directions. That's when, it's really important to concentrate on communication, and not assuming anything to be the case without hard evidence to support it. It's super-important to clarify instructions, and report back what your own understanding of it is. If you still don't understand it, get consensus. Share what you know, get the facts, work to provide a solution to the issue with manager approval. It's good to keep a sense of humor, and be able to explain why you did a job task a certain way so that it benefits the patients or students. It's great when a problem can be resolved as a team, as it gives the participants a sense of accomplishment and pride, and brings up morale. It also makes room for creative fun expression so that you can flash mob the Clinic Director! It's also great when you can practice your self-defense skills during working hours, and get CPR certified for free.
I hope that this gives you, the reader, an snapshot of the day in the life of my previous position. – less