It was one of best experience,I have had the pleasure of working.I learned a lot new skills while I was there.My typical day was mainly answering the phones and providing customer service either trouble shooting, taking requests, installs,or account unlocks, create email distribution groups. I even learn how to be calm and cool when some our networks went down and I would follow protocol to have service restore. My boss was a great boss. He let us be ourselves and he would always offer help, if we needed assistance in solving a problem. He was always there for me, when I needed his help. He a great listener and always rewarded us with lunch, when we kept our abandonment rate down. My co workers were great people I enjoyed working next to them. We would always share knowledge on how solve problems. The hardest part was taking complaints from upset doctors who didn't like medical software. I always did my best with the doctors either answering their questions or guiding them through a process on charting like how to make orders or discharge a patient. The most enjoy able part of the job is I get to make someone day very happy. Sometimes I will get letter from nurse thanking me for my kind service and for fixing their problem.
free lunch sometimes, rewards of excellet costomer service
short lunches, angry costomers, failing computers