Pros: occasionally fantastic customers, 65% discount
Cons: short breaks, terrible management
I worked mostly in the dining room and bakery, so I was the face of the cafe (or one of the faces of the cafe). I was also usually a closer. So a usual day of work included general things like running food or ringing up customers and stocking supplies, but also cleaning (sweeping, mopping, glass, etc.) and overall closing the store. You learn about time management and customer service, which is valuable experience, and my co-workers were wonderful people with whom I have formed strong, lasting friendships. The hardest part of the job was dealing with management. In the seven months I worked there, we had had 3 GMs (the third being the worst of them) and word had it that there was a fourth coming. Both shift supervisors were on the way out and after replacing an assistant manager while I was working, the replacement also up and left. Because management was in such bad shape, communication and trust were breaking down at alarming rates and nobody knew what was going on anymore or who was really making decisions.
All that being said, some of the regular customers would make your day. After a long day of working at a place like Panera, you need people like them to restore your faith in humanity.