Great ideology and concept...
Pros: Great balance of life and work, competitive salary and friendly atmosphere. Always changing for customer/society needs in menu.
Cons: Constant menu changes cause confusion and anger for customers.
Throughout my training at another Cafe I absolutely enjoyed the work experience.....An extremely great atmosphere, family like from management all the way through to the associates and bakers. Once I transferred to my home cafe it was a totally different feel. The staff were all on point, but the GM made it such a horrible place to work (this GM had just transferred to the cafe shortly before I arrived). The company policy of no smoking on the premises (unless in your own vehicle) is pushed upon employees, but the GM would run out every 30 minutes to smoke out the back door, it mattered not the business going on in the cafe. If you spoke up about anything against the GM, it was made very clear by GM that she could make it so you didn't have a job--to both associates and Assistant Managers. The JVDM had been notified and instead of addressing the situation just had other managers transferred to other cafes, as they were deemed the problem, not the GM (an existing friendship between said GM and JVDM exists). Again, that is THIS particular cafe, other cafes I have worked at (while covering other managers vacations) fully embody the Cultural Values and Concept Essence that this brand endorses. I LOVED my associates I had working for me it but it was very difficult to keep associates when they were constantly dogged by our GM. The job itself is very rewarding, you get a lot of repeat guests that I enjoyed conversing with