Pros: bagels for breakfast
Cons: no breaks except a half hour lunch and high stress environment
Panera has too few employees in its support center to handle the call volume it receives. The work environment and morale have gone down significantly, and there have been many times where agents aren't allowed to go to the bathroom when necessary because of the high call volume and calls in queue. The management does not seem to care about their employees at all, just get those calls answered, and they haven't hired enough people to handle these calls. People should be able to go to the bathroom when they need to without asking and being made to wait until they can barely hold it.