A typical day for me is working on training materials, providing support for end users, problem solving, attending operational and department meetings and a lot of special project work. The best part of my job is helping the end user discover the tools to make their jobs easier and more enjoyable. The moment when someone tells me that I have decreased their day by an hour so that they are able to care for patients and spend time with their families is the biggest impact I can have and brings me the most satisfaction. The hard part of my position is having to tell someone when something is not technically possible. However, I am always willing to look at other solutions and prefer to be upfront and honest that ignoring requests or not replying, I believe that everyone is entitled to an honest and quick answer.