Pros: location, and travel
Cons: redundancy, sedentary, helping remote users
a typical day would entail looking over my tickets for the day. I support CA, NV, UT, and AZ, new things are learned day to day, management is good, I have a great team to work with, the most difficult part of my job would be supporting remote users, and trying to discribe to them how to do something, without being able to touch the computer myself. and of course the best part would be able to finally fix a problem that has been giving me fits.