Pros: on occasion we would have company sponsored free lunches, department sponsored games to improve morale.
Cons: extreme pressure for production, office politics.
A typical day at work begins with collecting the oldest claims to be processed first. They were usually assigned to me at the end of the previous day. I'd go to my locked drawer and collect them. Two monitors were opened at my cubicle; one for processing, one for research. Any questions I had were taken or emailed to the proper person, my auditor or trainer. I would start with the oldest claims first, processing those, and any claim types that had a large volume. I knew how to process every claim type, so there were few questions. Processed claims until breaks, and continue to do so afterwards. If anything was rerouted to me from another department, those would take priority because most likely they were older than the claims on my desk. At the end of the day, my incomplete work went back into a locked drawer (HIPAA reasons) and I would clock out.
In this particular job I learned HCPC and ICD9 codes, how to manually price based on various rates, how to apply other insurance payments to our payments, how to prioritize claims, where to send for what research, and how to manually enter these claims. When I started at the company, we manually entered them. When I left, the claims were automatically loaded into the system and I would process from there.
Management was constantly changing. I worked in a very small veteran unit of processors. When management and supervisors changed, we still got the work done. Coworkers were great people to work with. Our unit worked very well together.
The hardest part of the job was the constant pressure to produce more, and to pay or deny (correctly) as many claims as possible.
The most enjoyable part of the job was where I could listen to my music player with headphones. I knew my job well enough that I didn't have to leave my desk often, and to keep my focus, I'd listen to music. All I did was process, there were no phones on my desk to answer. I could focus entirely on work and tune out the office noise and distractions.