Most days consisted of back to back calls dealing with members. I learned that this type of job is most certainly not easy and I admire people who can do it.
Management was fine, I have no complaints. My co workers were wonderful and offered advice and help when needed.
The hardest part of my job was having to deal with back to back members who were upset. I had difficulty giving bad news. I improved but it was frustrating at first.
The most enjoyable part was interacting with the other reps and solving problems.