Pros: helping members
Cons: low wages, no advancement
A typical day as a MSR will start with your pending, outbound email and phone calls. During the day you be required to cross-sell every product to every member that you help. If a member comes in to open a checking we have to offer credit card, auto loan, investment, and mortgage products. The reason we have to do this because it is part of our mystery shops. There will be days after work that you will have to do blind phone calling to members to cross-sell them credit union products. If you don't meet your goals you will receive a write-up.
There really is no formal training you just learn as go. Most departments in the back office do not like for you to call them unless you have a manager title. You are expected to know how to do everything even without any training.
The hardest part of the job is the stress you will be under from trying to meet your goals, and if you are able to meet your goals you will not be recognized for advancement instead they will just increase your goals. Patelco continually will look outside to hire employees than internally. Wages are low(for a credit union), no incentives for the sales, and benefits have gotten worse.
The most enjoyable part of the job is when you are able to help a member who is struggling with their finances or assisting a member with their first car purchase.