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22 reviews

Patient First Employer Reviews

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  • Compensation/Benefits
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  • Job Security/Advancement
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Compensation/Benefits
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The McDonald's of Health Care
Patient Satisfaction Specialist (Former Employee), Richmond, VA – April 22, 2013
Pros: getting paid, free candy
Cons: outdated office culture
Patient First is open 365 days a week, from 8 to 10, no appointments. So far so good. However, what happens when you treat a health care company like a fast food joint is that the quality of care is bound to decrease. It is hard to base your success rates on how fast you get people in and out, because you are dealing with people who are sick -- they – more... need attention.

This miscalculated way of thinking trickles down to the company's office culture -- it is stuck somewhere in the 60's with its cubicle farms, extreme nepotism , and dog-eat-dog office culture.

A typical day as a Patient Satisfaction Specialist consists of sitting and talking on the phone. Management are considered somewhat of demigods. I don't really interact with my co-workers, because I am sitting in a cubicle and have 30 minute breaks.

The most enjoyable part of the job is that there is free candy and coffee. – less
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Do not work here!
Patient Service Representative (Former Employee), Harrisburg, PA – April 11, 2013
Pros: pay
Cons: every aspect of the job except pay
A typical day at work includes backstabbing employees and incompetent management. Do not work in harrisburg where they have the highest turnover! Management sucks I can't say that enough! Turnover is ridiculous!
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It was a part time job on the weekend that I love working with A mental challenge kid
Home Health Aide (Former Employee), Pittsburgh, PA – April 5, 2013
Pros: n/a
Cons: n/a
A typical day at work is keeping the child busy at all times what i learned is being patient with the child and help him when needed.
I worked by myself with him.
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Claire2 – April 12, 2013

I believe this is referencing a different company. The correct Patient First is a healthcare provider, and the comment above would not apply to a typical day in one of the centers.

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Don't waste your time
Patient Service Representative (Former Employee), Waldorf, MD – February 11, 2013
Pros: free lunches
Cons: good benefits.
This place has high turnover. No room for advancement the worst management ever.
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Bambie – February 20, 2013

I worked at corporate and never saw a free lunch!!!

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Very busy urgent care center
Medical Laboratory Technician (Current Employee), Bel Air, MD – January 31, 2013
Work environment is very busy. Multi-tasking is a big part of the job. The most difficult part of the job would be the time demands. The most enjoyable part of the job are the patients. The co-workers are also very much "team players" and help out when times are very busy.
There is very little room for growth or advancement in this company.
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Patient First is a good healthcare facility.
Medical Assistant (Current Employee), Maryland – January 22, 2013
Pros: good co-workers
Cons: breaks as needed
Patient First is a great place to work. Management is good to the employees. I enjoy my job because I enjoy helping others.
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Corporate Office Nightmare
Patient Service Specialist (Current Employee), Glen Allen, VA – January 17, 2013
Pros: free parking, decent pay
Cons: management and human resources don't have a clue.
If you notice, all the positive reviews are from employees working in the medical centers. There isn't a positive thing to say about corporate. People are mean and back-stabbing. Enjoyed the job I did, hated the politics.
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A great place to work,
Medical Assistant (Former Employee), Laurel, MD – January 12, 2013
A very nice place to work. Staff is very cooperative.
flexible schedule.
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Daily Activity Summary
Patient Service Representative (Current Employee), Ironbridge Road – November 15, 2012
Pros: i get to interact with the patient.
Cons: managment has tendency to say one thing and do something else.
A typical day work is when we open for the day and we have 50 people in line needing medical care. i enjoy helping people daily. I have registered in one working day at leasted 65 to 80 people. My frustration comes into play when management is not on the same page with each other and the patient is left to suffer. My co-workers at the front counter – more... are great. We all work well together, and we take registering as many people as possible as a personal challenge. Having to turn someone away after we have been closed for 10 to 15 minutes. I have always enjoyed helping people. – less
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Always room to grow within the company
Radiologic Technologist (Current Employee), Odenton, MD – October 18, 2012
Pros: working with great people
Cons: no cons!
A typical day would be taking x-rays, triaging patients, helping with splints, braces, crutches. Management is always there when you need them or just a phone call away. Co-workers are always helping each other out.
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leese – March 27, 2013

Very cumbersome hiring process. Does anyone ever get hired? Haha. You never get to talk to anyone in human resources. Always leaving voicemails and emails. Only to get VERY generic responses.

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Fun fast-paced call center
Patient Satisfaction Specialist (Current Employee), Glen Allen, VA – September 17, 2012
Pros: off on weekends and holidays
Cons: low pay grade postions
Working at Patient First is a learning experience everyday. Great people.
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fast place
employe at floor (Former Employee), new york – August 21, 2012
Pros: nothing
Cons: people play favorites
alot of details,stressful,unfriendly people on help ,i learned nothing
coworkers are terrible,hardest part is people.did not enjoy any part
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Bambie – February 20, 2013

The correct Patient First is based in Glen Allen, Virginia and there are no clinics or centers in New York (not yet anyway.)

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It is an employee oriented company.
Patient Services Representative (PSR) (Former Employee), Laurel, MD – August 9, 2012
Pros: various bonuses incentives
Cons: short breaks
Received and registered patient's medical complaints in our daily log book; used sound judgment when the patient has an emergency complaint and when calling the nurse to evaluate the patient; registered the patient in an expedient, accurate manner;
verified all information and existing charts with patients; explained the charges to the patient and upon – more... request, provided the patient with a charges statement; collected payments for the patient's visit, diagnostic studies and supplies; provided positive customer service to patients and clients; provided training to new employees. – less
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Technologist
MT Generalist/Stat Lab (Former Employee), Carytown Richmond VA – July 27, 2012
Pros: i truly enjoyed working with the team at patient first
Cons: only every othe week-end job
Maintenance and quality control of instruments for the testing of the following: urinalysis, glucose, BMP, complete blood counts, wet- preps, Quick Streps, Flu screens, drug screens, pregnancy test, Sed-rates,. Also, I was part of the team for triage, vital signs, Phlebotomy. Also, send-outs and record keeping was done. Then daily shut-down of instruments – more... and clean-up, and laundry, which everyone pitched in as we got to know each other at the same time, and I miss that , we shared a lot of laughs during folding towels and sheets. – less
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fast paced.
Patient Service Representative (Former Employee), chesapeake, va – June 4, 2012
Pros: flexible hours
enjoyed working with patients. Liked being able to cater to patient's needs.
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Fast pace and time driven.
Medical Laboratory Technician (Current Employee), Richmond, VA – May 1, 2012
Pros: many perks and bonuses throughout the year.
My job is very rewardng. Although it is a fast pace environment and very tme driven, I am still able to interact with patients and my co- workers in a positive way. Our motto is Patients First.
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Fun place to work at.
Secretary/Receptionist/Multi-Task (Former Employee), Florence, KY – April 26, 2012
Pros: free lunches from drug reps
Cons: benefits
I was like a multi tasker. I did clerical, medical records. I would register patients and check them out. I would have to look up diagnosis codes. Pull patients records and copy.
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Fast paced provider of medical services
Patient Services Representative (Former Employee), Richmond, VA – March 25, 2012
Pros: flexible hours at centers, employee benefits for using the center at pcp
Cons: some holiday and weekend hours required.
Work hard with patients needing to see a physician. Always walk-in, first-come, first-served so at times there can be a wait in the facility. Good doctors and a good team at the centers. Corporate handles all patient account calls which can be challenging but provides an opportunity to help patients better understand their medical insurance coverage.
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Great for advancement
Patient Service Representative (Former Employee), Chester, VA – March 20, 2012
Pros: excellent advancement opportunities and benefits
Patient First treats their employees very well and I learned so much working there. I loved it!
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Productive and safe
Patient Service Representative (Current Employee), Virginia Beach, Virginia – February 19, 2012
Pros: being available for the patients.
Cons: not being able to break for relief on occasions.
Enjoy being able to follow the rules and not having to always being something new daily. Having patients and staff all on the same page.
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About Patient First

Founded in 1981, Patient First offers quality medical care in twenty Patient First centers in Virginia and Baltimore, MD. Through – Read more