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Patient First
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27 reviews

Patient First Employer Reviews

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  • Job Security/Advancement
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Compensation/Benefits
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Excellent culture and growth:
Recruiting Coordinator/Supervisor (Current Employee), Harrisburg, PA – June 15, 2013
Patient First is a wonderful company that really cares about the employees and patients. The culture is very friendly and welcoming while working in the Medical Centers there is a fantastic opportunity for growth.
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A very close knit working environment.
Phlebotomist (Former Employee), Chesapeake, VA – June 13, 2013
Pros: no set break time.
Cons: no set break time.
I did my internship at Patient First. I learned how to deal with patients on all levels of anxiety and varying ages. The management was very supportive and knowledgeable. My co-workers were very accepting and helpful while I learned my way around the clinic. The hardest part of the job for me was having nothing to do at times. The clinic was under construction – more... and was very slow. I like fast paced working environments. The most enjoyable part of my job is being a step in the important process of determining a patients illness and thus finding a cure. – less
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Fun Workplace
Human Resources Admin Asst (Former Employee), Glen Allen, VA – May 23, 2013
Pros: free lunches and goodies
Cons: filing back-up
Employer valued each and every person not only as an employee but as a person!
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Magdelaine – June 10, 2013

You must have been special !!!

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Productive and very energetic. I am a team player who looks forward to challenges.
Medical Assistant (Former Employee), Richmond, VA – May 21, 2013
A typical day at work is a very fast paced environment. I have seen over 60+ per day ranging from adults, kids and infants. I enjoy working in the medical field. Where I can always learn from different day to day challenges that has become very beneficial not only for me, but patients as well.
Working in the medical field i have learned to treat patients – more... with care and respect. Each individual have different illness that needs to be treated differently according to that person.
The hardest part of my job as a medical assistant is seeing different patients with life threatning situations, but the most enjoyable part of my job is knowing patients are in my care and i will do the absolute best with taking care of each and everyone of my patients. – less
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Unprofessional HR Representatives and Management
Cash Management (Former Employee), Glen Allen, VA – May 15, 2013
Pros: ample parking, free hard candy and hershey kisses!
Cons: everything else!
Working at the corporate office of Patient First is a pure joke. The company expects the employees to act as though they are part of a big happy family and want you to wear a smile from ear to ear all day long. The company has a "no smoking on company grounds" policy, so all the management go over and have their cigarettes on the next door company's – more... grassy area. You are not allowed to speak to others in the building or in your own department. Since speaking isn't allowed, all that goes around is gossip and backstabbing. This department was run like a gestapo and believe me when I tell you, Hitler is in charge! Keep your head down, do your work and shut up! – less
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The McDonald's of Health Care
Patient Satisfaction Specialist (Former Employee), Richmond, VA – April 22, 2013
Pros: getting paid, free candy
Cons: outdated office culture
Patient First is open 365 days a week, from 8 to 10, no appointments. So far so good. However, what happens when you treat a health care company like a fast food joint is that the quality of care is bound to decrease. It is hard to base your success rates on how fast you get people in and out, because you are dealing with people who are sick -- they – more... need attention.

This miscalculated way of thinking trickles down to the company's office culture -- it is stuck somewhere in the 60's with its cubicle farms, extreme nepotism , and dog-eat-dog office culture.

A typical day as a Patient Satisfaction Specialist consists of sitting and talking on the phone. Management are considered somewhat of demigods. I don't really interact with my co-workers, because I am sitting in a cubicle and have 30 minute breaks.

The most enjoyable part of the job is that there is free candy and coffee. – less
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Do not work here!
Patient Service Representative (Former Employee), Harrisburg, PA – April 11, 2013
Pros: pay
Cons: every aspect of the job except pay
A typical day at work includes backstabbing employees and incompetent management. Do not work in harrisburg where they have the highest turnover! Management sucks I can't say that enough! Turnover is ridiculous!
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It was a part time job on the weekend that I love working with A mental challenge kid
Home Health Aide (Former Employee), Pittsburgh, PA – April 5, 2013
Pros: n/a
Cons: n/a
A typical day at work is keeping the child busy at all times what i learned is being patient with the child and help him when needed.
I worked by myself with him.
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Claire2 – April 12, 2013

I believe this is referencing a different company. The correct Patient First is a healthcare provider, and the comment above would not apply to a typical day in one of the centers.

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Don't waste your time
Patient Service Representative (Former Employee), Waldorf, MD – February 11, 2013
Pros: free lunches
Cons: good benefits.
This place has high turnover. No room for advancement the worst management ever.
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Bambie – February 20, 2013

I worked at corporate and never saw a free lunch!!!

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Very busy urgent care center
Medical Laboratory Technician (Current Employee), Bel Air, MD – January 31, 2013
Work environment is very busy. Multi-tasking is a big part of the job. The most difficult part of the job would be the time demands. The most enjoyable part of the job are the patients. The co-workers are also very much "team players" and help out when times are very busy.
There is very little room for growth or advancement in this company.
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Patient First is a good healthcare facility.
Medical Assistant (Current Employee), Maryland – January 22, 2013
Pros: good co-workers
Cons: breaks as needed
Patient First is a great place to work. Management is good to the employees. I enjoy my job because I enjoy helping others.
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Corporate Office Nightmare
Patient Service Specialist (Current Employee), Glen Allen, VA – January 17, 2013
Pros: free parking, decent pay
Cons: management and human resources don't have a clue.
If you notice, all the positive reviews are from employees working in the medical centers. There isn't a positive thing to say about corporate. People are mean and back-stabbing. Enjoyed the job I did, hated the politics.
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A great place to work,
Medical Assistant (Former Employee), Laurel, MD – January 12, 2013
A very nice place to work. Staff is very cooperative.
flexible schedule.
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Daily Activity Summary
Patient Service Representative (Current Employee), Ironbridge Road – November 15, 2012
Pros: i get to interact with the patient.
Cons: managment has tendency to say one thing and do something else.
A typical day work is when we open for the day and we have 50 people in line needing medical care. i enjoy helping people daily. I have registered in one working day at leasted 65 to 80 people. My frustration comes into play when management is not on the same page with each other and the patient is left to suffer. My co-workers at the front counter – more... are great. We all work well together, and we take registering as many people as possible as a personal challenge. Having to turn someone away after we have been closed for 10 to 15 minutes. I have always enjoyed helping people. – less
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Always room to grow within the company
Radiologic Technologist (Current Employee), Odenton, MD – October 18, 2012
Pros: working with great people
Cons: no cons!
A typical day would be taking x-rays, triaging patients, helping with splints, braces, crutches. Management is always there when you need them or just a phone call away. Co-workers are always helping each other out.
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leese – March 27, 2013

Very cumbersome hiring process. Does anyone ever get hired? Haha. You never get to talk to anyone in human resources. Always leaving voicemails and emails. Only to get VERY generic responses.

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Fun fast-paced call center
Patient Satisfaction Specialist (Current Employee), Glen Allen, VA – September 17, 2012
Pros: off on weekends and holidays
Cons: low pay grade postions
Working at Patient First is a learning experience everyday. Great people.
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fast place
employe at floor (Former Employee), new york – August 21, 2012
Pros: nothing
Cons: people play favorites
alot of details,stressful,unfriendly people on help ,i learned nothing
coworkers are terrible,hardest part is people.did not enjoy any part
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Bambie – February 20, 2013

The correct Patient First is based in Glen Allen, Virginia and there are no clinics or centers in New York (not yet anyway.)

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It is an employee oriented company.
Patient Services Representative (PSR) (Former Employee), Laurel, MD – August 9, 2012
Pros: various bonuses incentives
Cons: short breaks
Received and registered patient's medical complaints in our daily log book; used sound judgment when the patient has an emergency complaint and when calling the nurse to evaluate the patient; registered the patient in an expedient, accurate manner;
verified all information and existing charts with patients; explained the charges to the patient and upon – more... request, provided the patient with a charges statement; collected payments for the patient's visit, diagnostic studies and supplies; provided positive customer service to patients and clients; provided training to new employees. – less
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Technologist
MT Generalist/Stat Lab (Former Employee), Carytown Richmond VA – July 27, 2012
Pros: i truly enjoyed working with the team at patient first
Cons: only every othe week-end job
Maintenance and quality control of instruments for the testing of the following: urinalysis, glucose, BMP, complete blood counts, wet- preps, Quick Streps, Flu screens, drug screens, pregnancy test, Sed-rates,. Also, I was part of the team for triage, vital signs, Phlebotomy. Also, send-outs and record keeping was done. Then daily shut-down of instruments – more... and clean-up, and laundry, which everyone pitched in as we got to know each other at the same time, and I miss that , we shared a lot of laughs during folding towels and sheets. – less
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fast paced.
Patient Service Representative (Former Employee), chesapeake, va – June 4, 2012
Pros: flexible hours
enjoyed working with patients. Liked being able to cater to patient's needs.
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About Patient First

Founded in 1981, Patient First offers quality medical care in twenty Patient First centers in Virginia and Baltimore, MD. Through – Read more