Good place to work, if you like a corporate environment
Health & Benefits Broker (Former Employee) – Fairfax, VA – November 8, 2016
I enjoyed working for Paychex, I just didn't like my position. I worked for the health and benefits team for companies less than 50 employees. Before working for Paychex, I did not know that health benefits were not mandatory for companies under 50 people. It was very hard to convince a small company of 20 people to meet with you to add the cost of health care coverage for their employees when it wasn't mandatory for them to have that available. Paychex is also a heavy suit and tie environment. I remember getting "reminded" by my manager at least twice that to go from my desk to the copier I needed to have my suit coat on. At your desk, a coat is optional, but DO NOT even think about loosening that tie! Sorry guys, it's a little too rigid for me.
Crazy strict about dress code, very hard core numbers driven
A great place to work. They supplied excellent training, the management was great and they recognized and rewarded hard work. I loved to build relationships with my clients and over the years thay actually became very good friends even though I did not meet 90% of them in person. It was hard to leave on vacation for an extended period as I was given very complex accounts and my substitutes would sometimes mess them up. This strained the excellent relationships that I had cultivated with my clients.
Great place to work, good management, hard work recognized and rewarded, conveniently close to home.
Short staffed and getting worse, extra work has become the rule rather than an exception.
Payroll Specialist (Former Employee) – Getzville, NY – March 30, 2017
I began with Paychex as a Payroll specialist. The management is spread so thin that you basically have to train yourself. When you're finally (after 4-6 weeks of self-directed online training) assigned clients you find yourself faced with a multitude of tasks, questions, and issues that you are not qualified to handle. Clients are sold an accountant and are provided an undergrad with google. The volume of calls is mind boggling and we often found ourselves working through breaks and our UNPAID lunches. I did enjoy my co-workers but the sheer volume of work and the complexity of the tasks required made it nearly impossible to enjoy. Expect to be a payroll provider, an accountant, an assistant, an HR representative, a bookkeeper, and an IT support rep for just under $30,000.
Regular hours, desk work, PTO
Low pay for expectations, overwhelming workload, nearly impossible goals to earn pay raises.
Core sales training provided is top notch to teach you fundamentals of sales and products. Takes a self starting professional willing to put in 10-12 hours daily in order to reach goals. Opportunity for advancement if desired based on performance. Strong foundation and great place to start for any entry level sales role.
The instant you start taking clients expect to be handed a load of those that are upset already. If you're good at your job except to be taken advantage of by management. You'll have to do more than those who aren't as good, but you won't get any kind of extra compensation for it. Most of management is pretty good, but there are a few that seem to never have anything nice to say. Really, I don't hear much good feedback from management, but they make sure you know when you do something wrong. They do provide a fair amount of free food, but it's hard to compensate for the amount of stress you're under. Honestly, a good company, but they expect far too much for the amount they are willing to pay. Oh, and they expect you to get a TON of training done in your nonexistent free time. If you don't get it done, expect to get a stern talking to.
Some management, but not all. A good benefits package.
Major stress, bad pay, hard workers are taken advantage of, no work/life balance, horrible shift with no option to change
CSR - Customer Service Representative (Former Employee) – Indianapolis, IN – March 21, 2017
Monitored the submission of approved time sheets, and assured valid data transfers. Completed and updated employee insurance for the ACA (affordable care act) processed 1095 and 94c’s, effective problem solving skills, reviewed health & benefits with employees Handled employee relations as it relates to payroll, benefits and insurance Established and maintained employee records, ensured changes were made correctly and in a timely basis, reviewing changes for proper authorization and adherence to APA policy, including compliance with federal, state, and local regulations.
Payroll Specialist (Former Employee) – Auburn, ME – March 19, 2017
I was put in a very tiny work space with very little space. The supervisor prefoto keep the main set of lights off so you only had small task lights to work with. In the back of the room you could here the supervisor talking bad about others with co workers while they talked while you were training. Very unprofessional! Training was done on your own and sometimes in groups. I think had i been assigned to a much brighter room it would if been a better experience. But i left after the first week. The HR was a show off in front of her boss by reprimanding you in front of your co workers just because you didn't lock your screen when you left your desk. This occurred while i was meeting the operations manager for the first time. Great place for young people who need experience, not so much for those who know there is better work out there.
Good pay, Good training, growing company
Company growing workforce too fast not providing enough work spaces in their tiny buildings
Payroll Coordinator (Former Employee) – Phoenix, AZ – March 10, 2017
My client list was given to me on fridays for the following week, You would have to organize your client list in day, then time order. I would call at the day and time that the client requested to do payroll.