Senior Account Specialist and Client Trainer (Current Employee), Rochester, NY – June 24, 2013
Pros: gave me the opportunity to work remotely
Cons: management made the decision to get rid of my position
Co-workers are wonderful hardworking and helpful. Year end is extremely stressful. You will be given 70 hours of work to be completed in 40. Clients are great to deal with if they were originally sold and set up correctly. Sometimes the system just does it's own thing and nobody knows why. Information disappears, links no longer work, system slows to – more... a halt and all these deficiencies fall onto the Account Specialist to resolve. Management is terrified of the clients and rarely speak with them. – less
Lead Sales Consultant (Current Employee), Atlanta, GA – August 12, 2013
Great management, very flexible, productive, sales meeting every Monday, great co-workers, learned great territory management, most enjoyable part of the job was assisting businesses that desperately needed payroll and hr solutions
Provided Safety Consultation and Training for 1300+ clients in multiple states.
Safety & Loss Control Representative (Former Employee), Richmond, VA – July 31, 2013
I was also part of the Training Safety Team in charge of creating and updating safety presentations. I also provided input to the Safety Manual Review Team and overall Corporate Safety Leadership as well.
Specialist (Former Employee), Rather not say, CA – July 27, 2013
Pros: bonuses, medical benefits, 401k, fsa, family orientated
Cons: high expectations, large workload, profit driven
Overall work environment is relaxed but many people are unprofessional. Expectations are high. Your job is partially based on surveys. You have to call clients to coach "beg" for A's on your survey scores.These scores can determine your continued employment. Many depts understaffed due to budgeting and overworked. Some people appear very stressed. Some – more... have lousy attitudes and lots of gossip and throwing under the bus. Branch level training is unorganized. Corporate level training in NY is excellent. Medial turnover. Very diverse company. Excellent benefits and 401k match. Bonuses and small commission for selling products. Fun small annual events. You get some rewards and fullfillment from this job but overall job satisfaction is not there. Many specialists and reps have said they are not happy but make do with it and are lucky to just have a job. Some new and experienced employees leave because they find better jobs and dont regret it. Branch Management is relaxed but sometimes have to be cutthroat as they are driven by stats and are controlled by regional and corporate office. Don't make them lose money. Its a job but you have to stay on your toes, not complain, work quickly, learn fast and be independent. May not be a career or a company to retire in. – less
Very high anxiety filled position with lot's of stress. Senior Specialist have had to go on medical leave for 3+ months due to the high levels of str
Payroll Specialist (Former Employee), Foxboro MA – July 22, 2013
Pros: great management
Cons: have to go to rochester ny for 2 weeks of training leaving two children behind.
Very overwhelming position even for those who worked there 15+ years. Very negative work environment. Learned a lot about the process of payroll and Federal guideline's, laws and regulations. Management is fantastic with the exception of a few. Co-workers were for the most part great to work and very helpful with questions. Come in at 8 work until 5 – more... with a hour lunch break and two fifteens. Hardest part of the job was when clients would call in yelling and screaming to fix this or fix that and the specialist had to inform them that they could not because it was not part of the payroll process. Most enjoyable was the clients who truly appreciated all the hard work put into this job. Not a Data Entry job! – less
National Sales Support Representative (Current Employee), Rochester, NY – July 15, 2013
Pros: close knit working family
Cons: hard to continually hit sales quota
A typical day required constant calling of current and potential clients in order to promote Paychex services. I learned to acquire the ability to be spontaneous while also having the ability to separate work from my personal life. The management system was very effective in regards to consistent feedback and constructive criticism. Co workers provided – more... a positive and supportive atmosphere on my team which helped immensely when facing daily obstacles. The hardest part of the job would definitely be not being in control of your sales. Providing all of the information to the outside sales representatives and then at the end of the day not receiving the sale. The most enjoyable part of the job would be maintaining relationships with the outside sales representatives and receiving feedback from the appointments you provided. – less
Payroll Specialist (Current Employee), Oklahoma – June 29, 2013
Pros: experience with corporate office environment/procedures, decent benefits
Cons: work load for both employees and management, not much flexibility from management as a result
First office job - have learned a lot about communication both in and out of the office. Once you start there is a level format for studying and training, mostly self guided. Although there is a mentor assigned to you, the work load allows little time for real q & a sessions. The longer you work as well, your list of clients grows and finding time to – more... balance what you need to learn with what your clients need becomes a constant battle.
The job description of Payroll Specialist has grown beyond knowing federal/state taxation and data entry. It has grown to include online support if a system fails, following up on billing, negotiating current prices with clients. I had no intention at hire to review sales tactics and how to negotiate the prices of our service - I wanted only to provide it. Was under the impression that would be handled by the SALES department. Also not a fan of trying to walk a client through a computer/user issue over the phone. Even a program designed to share the screen of a user takes longer than desired if the client can't follow directions. And as clients are business owners, they also feel as if they have no time to solve Paychex online issues.
Financial conversations and dealing with payroll issues are difficult enough. More often than not I asked for guidance from my supervisor and had some emailed requests flat out ignored. I have tried to understand she also has a lot to work on and little time in the day - but issues tend to be dealt with after they clients are agitated and demanding to work with someone else.
Never before have I learned about what I'm capable of and had more days feeling like a fool when the only things paid attention to are what I did wrong - forgetting how to point out what to do to avoid a repeat. – less
Human Resources Sales Consultant (Current Employee), Irving, TX – June 10, 2013
Pros: relationships built with internal partners and business owners
Cons: career advancement is not condusive of the environment
A typical day at work consists of prospecting businesses in the morning and strategizing with internal partners. I will then run all of my sales call in the afternoon. I will either do all of my follow ups in the evening or fisrt thing the next morning before my prospecting begins.
This job has allowed me to become an expert in all facets and areas – more... of human resources. I have learned so much about small and medium sized orgnizational challanges that go into dealing with employees. At the same time the owners still have to focus on the other neccessary functions of runnning a business. It is a very unique position in that I can help them create an engaged and profitable environment with the services we provide so they can focus on those other revenue generating activities.
Management is very positive and up beat and engaged n helping employees exceed.
My co-workers are good people. Not only do we have a partnership internally for business purposes, but we are friends outside as well.
The hardest part of the job is to balance the partnerships internally. You have to not only build solid trusting relationships in order for everyone to win, but keeping in mind that we all sell different services(my particular service ties all of theirs into one) it can sometimes be challenging with commmunication between each partners to keep everyone on the same page.
The most injoyable part of my job is the variety of types of businesses we encounter. Different industries, services, products, philosophies, ways of doing business, etc. It is always enlightening to get a feel for what truly makes our economy go round. And I think that it is neat that i am right there in the middle of it all. – less
Excellent values, customer centric, and hard working employees.
Branch Trainer, Sr. Payroll Specialist (Former Employee), Sacramento, CA and Cary, NC – June 9, 2013
Pros: excellent values and positive work environment
Cons: managers experience.
A typical work day involved calling 80 customers to get their employee payroll hours. Taking about 30 customer call-ins for various reasons: missed payroll call; need to correct payroll; state or federal tax notices; etc.
I learned to listen patiently in order to clearly understand the customer's issue.
Managers needed more interpersonal skills training. – more... The immediate supervisors work long hours and as hard as the payroll specialists.
There is a comraderie amongst the payroll specialists which makes the immediate work environment comfortable.
The most enjoyable part of the job is establishing relationshops with your clients. The most difficult part of the position is completing quarterly and annual tax returns. – less
District Sales Assistant to District Sales Manager (Current Employee), Saint Petersburg, Florida – June 7, 2013
My day starts with specific reports to the DSM and sales team, updates in Sales Force, process new business, update sales team on new business submissions, track commissions, audit commissions. I enjoy my co-workers and have a great working relationship with my team
Inside Sales/Business to Business (Former Employee), Rochester, NY – June 6, 2013
My typical day was spent on the phone trying to set up appointments for outside representatives to sell Paychex products. I learned how to work Business to Business. Management was very rigid. My co-workers were supportive. The hardest part of the job for me was that I had come from an independent setting and it was a drastic change to adjust to but – more... good training for the future. The most enjoyable part of the job was my co-workers. – less