Great job, but too much stress
Implementation Coordinator (Former Employee) – Rochester, NY – November 7, 2017
I loved installing and configuring the software product, loved talking to and helping clients, but there was an unreasonable amount of work, and they just kept assigning more and more clients; they never hired enough people.
Some managers were great, some were unreasonable.
Employees get along well and sometimes have fun.
When I started there was a series of training courses that new employees were supposed to take; it took several years before they decided I had time to take the training.
We were told by management to stop in and talk to them any time we had an issue; when I did that, my supervisors got upset. Bottom line: it's not really okay to talk to management.
Paychex pays fairly well so if you don't mind being stressed it's a good solid place to work.
Job security, fairly good pay
Too many clients, so that clients do not get the attention they deserve.