Payless ShoeSource
Compensation/Benefits
Management
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103 reviews

Payless ShoeSource Employer Reviews

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Very enjoyable place to work
Sales Associate (Former Employee), Longview, TX –
Learned a lot about customer service and loved the workers and was treated very fair and with respect!
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staedy work pace, great work enviroment
Sales Associate (Former Employee), Montgomery, AL –
Pros: health benefit
Cons: dealing with thieves
Everyday I arrive at work I look at our sale goal and see how much I have to make for the day, and I try to make beyond what we have to make for the day.When each customer comes through the doors I make sure I give them 100 percent excellent customer service. If shipment come I process shipment and I aLso put out any new arrivals. I also closed and – more...  opened the store, and I also was the key holder for the store.The hardest part of my job is theives, they really make my job a little harder, but as time passed ive learned to deal with thieves.The most enjoyable part about my job is is interacting with different people, and dealing with different personalities. Customers really make my day go by fast, ive learned that if you give them 100% excellent customer service you can turn any potential buyer into a sale!!! – less
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good work environment
Sales Associate (Current Employee), Champaign, IL –
Working at Payless is a good work experience for me; on a typical day I am always assisting customers, and completing all tasks on any given day. working at Payless, my communication skills has increased, I've learned to better mange deposits and closing the store. As a Payless team, we all communicate well among each other to get tasks done and keeping – more...  customers happy. I enjoy the great communication that we all have, and the encouraging work environment to be successful as a sales associate. The only hardest part of working at Payless is that sometimes there is not enough people to cover the store in case of emergencies. – less
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a miserable experience
keyholder (Former Employee), las vegas, nv –
Pros: employee discount
Cons: dangerous environment, frequent robberies at gunpoint
this company is always hiring because they have high turnover rate. they pay the sales staff below minimum wage then leave them alone in the stores for most of the day with no break, not even to use the restroom because no one else is there to watch the store. they can do this because they offer benefits. of course anyone working for below minimum wage – more...  can't afford the benefits so it's a win-win for the company. for this low rate, much is expected of you. the assigned tasks are given in unrealistic time expectations. tasks are prioritized over customer service. then you are scolded when a customer calls in a survey from their receipt that you weren't assisting them. – less
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Energetic and vibrant environment to work in
Keyholder (Former Employee), Mississauga, ON –
Typical day at work involved opening the store and ensuring overall appearance was presentable.
Opening and restarting computer programs to load the cash register and prepare for store opening.
Attending to customer inquires, whilst maintaining the store appearance and completing sales.
I learned to multitask effectively. Balancing a purchasing customer – more...  with a phone call and an on the sales floor customer with a question.
Management was well maintained and strict regarding rules and regulations.
Co-workers were enthusiastic with great spirits and always assisting customers.
Most enjoyable part of the job was seeing customers delighted with their service and purchases. – less
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good place.
Sales Associate (Former Employee), Orange City, FL –
Pros: 1hr lunch, 10 min breaks, dress whatever you wanted.
Cons: sometimes got rude customers
i enjoyed working there. Meeting new people, talking to people and getting there shoes styles was good.Payless is a great place to shop. The best part of working there was meeting new people and helping them out.
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Great place to shop
Sales Associate (Former Employee), Las Vegas, NV –
Pros: discounts
Cons: training, coaching cards
Every person on my team was focused on serving customers 110%.
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Customer Service
Full-Time Sales Associate (Current Employee), Chicago,Illinois –
Pros: one hour lunch breaks
Cons: pay rate not so good
A great job for young adults attending college! Payless require a lot from their sales associate and they don't pay well for all that is asked of you. The managers aren't nice to the associates; they speak to them in a demeaning tone. There is a a lot of tasking to be completed in a unrealistic time frame.
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Very fun place to work
Assistant Manager (Former Employee), Brooklyn, NY –
Very excited to meet the customers because of these people that we are there.
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Great for advancement but not personal life
Sales Associate (Former Employee), Tuscaloosa, AL –
Pros: environment, breaks
Cons: no days off unless emergency
The environment and setting of the job is amazing. Compensation is too low for all of the required work. Management in certain stores isnt good. The only way you get a day off if you request it is if there is illness or family emergency. Other than that dont expect any off days for vacation if you are part time.
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Fun, relaxed enjoyable work environment
Key Carrier (Current Employee), Ann Arbor, MI –
Pros: working with others
To begin a days work, I clock in, in the event that the manager is present, I ask her the plan for today. If she is not there, then I check the book, and I will manage the floor and the employees using the information the manager left in the book.

I have learned that working in Briarwood mall requires fast pace thinking, patience and diligence. Therefore, – more...  I have learned to keep great composure in a robust environment.

Being apart of the management, I feel very confident that the managers and I are very competent and fair.

Also the employees are very competent and hardworking.

The most enjoyable part of this job, is being able to hold conversations with the customers and to receive pay for it. I enjoy talking to others, and learning from them, so being able to sell to them while learning from them is fun.

The hardest part of my job, is working in a fast pace environment and being able to keep my composure. sometimes it's easy to become flustered as 10 customers are bombarding you with questions or need to be checked out. On the contrary, I always keep my composure, and have learned ultimate self control when such stressful situations arise.

The most enjoyable part of my job, is being able to interact with the staff and customers on a regular basis. – less
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Employers were not very friendly.
Retail associate (Former Employee), Burleson, TX –
Employers were not very nice you each other. Customers saw thay in the employers.
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Ended my job title as the store key holder
Key Holder/Sales Associate (Former Employee), Daytona Beach, FL –
Delivered good customer servive
Merchandised new products on stock
Open, closed and balanced cash registers daily
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Fast, Fun, and Friendly
Sales Associate (Former Employee), Bridgeport, CT –
a typical day would be to make sure that every section was filled. from womens, kids, to mens are filled woith at least one shoe of each kind. purses and assocessories are out and ready. Greet every customer with promotion and help to find a certain type of shoe and size
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A normal working day @ Payless shoe source
Key sales associatges (Current Employee), Brampton on, Rexdale On –
Pros: free star bucks once in a while
Cons: long hours
A typical day @ work is very pressured, every day we have to force customers to buy things the do not want and to bother and burden them will browsing. it makes us looks desperate and like we are fightning for commission in order to survive.

I think the should aloowed people to take their times and browse and shop without being pestered, for me I would – more...  never shop under those circumstances. – less
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Very fun place but horrible hours
Sales Associate (Current Employee), Danbury, CT –
Pros: close to home, friendly environment
Cons: poor managment, poor scheduling, no set schedule, poor hours
Poor managment
Stressful but able to handle
Busy busy
Open 364 days a year
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always meeting new friendly customers
Store Manager (Former Employee), Houston, TX –
Pros: make my own schedule
Cons: short breaks sometime no breaks, not getting paid all my hours worked
Open the store then break shipment run the shoes greet and assist all customers that enter and ensure they are helped to the fullest of my ability then assign tasks to my employees and ensure that there tasks are 100% completed an make sure my customer are being service first,Then go do my weekly sales report alond with the rest of the paperwork , make – more...  a schedule , go drop the deposit,the hardest part is finding employee who would actually work! The best part of the job is me helping a lady or man find that perfect shoe to match there outfit or just a comfortable shoe for a elderly lady. Finding kids shoes and measuring there feet to see that smile on there face cause they getting a new pair of shoes – less
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Fun workplace with the other associates
Store associate (Current Employee), Dalton, GA –
I like working with the other associates. It is busy during the weekends.
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a place you would come back because of good service
Cashier/Sales Clerk (Current Employee), Union City, CA –
it's a fun place to work you'll a lot of people with different cultures

everyone will be nice to you if you give them a really good costumer service

co-workers are also good workers, everyone is helping each other out

it's actually an easy job there are just some days the it's so busy

having to meet new people
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fun work environment
Cashier/Smiles Captain (Former Employee), Cleveland, OH –
Pros: inside of the shopping center
Cons: n/a
Cool job. Sometimes it would be slow. but it was manageable. All the employees were friendly and always worked together. Learned how to count the cash drawer and balance the safe. The mos enjoyable thing about payless was it was in a shopping center. The hardest part was keeping your checks!!!
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About Payless ShoeSource

Payless ShoeSource, Inc., a unit of Collective Brands, Inc., is the largest specialty family footwear retailer in the Western – Read more