Mind numbing work, pay was good though
PayPal Credit Customer Service (Former Employee) – Chandler, AZ – April 19, 2016
I worked here for about a year before the stress of the job got to me. Sitting at a desk everyday and taking back to back phone calls is not the best job for everyone. That being said, if you have experience in high volume call center and enjoy it, this would probably be a great place to work for you.
I was in PayPal Credit Customer Service. Very busy, back to back calls, would take 80+ calls a day. You must meet standards for call time and a customer satisfaction score. If you exceed standards, you get a bonus every quarter. I maxed my bonus each quarter I was there, which was awesome to get that extra money. It's not hard to meet your scores if you work hard at being very friendly with the customers.
My team leaders were always great. I learned a lot from them about handling calls and resolving the issue without assistance from higher ups. I feel like i'm an expert at de-escalating calls. They also really cared about your training and advancement in the company. I enjoyed my weekly meeting with my leader.
Upper management above them was not so great. They felt very fake an unapproachable. They did try at least to seem friendly, so I will give them that. Upper management was very slow, if ever, at responding to issues from the floor agents. We would be faced with an insurgence of calls for months regarding issues that never would be fixed, so our only solution for the customer was one that left many people in a bad situation.
team leaders care about you growing, optional overtime sometimes
high call volume, lack of follow through from upper management