I worked for PCC a couple of years.
Management is not helpful. If you are new, you will be trained by the team leader who is most likely answering phones,and registering patients at the same time as they are training you. They are always understaffed. Which is why the training process is complicated. You basically have to watch and learn. Managers do not step in to help with training. Be ready to pick up slack for any of the favorite staff members. They will make mistakes, and manager will expect you to correct them over and over and over again.
A lot of he said, she said, you said goes on. Don't be surprised if that gossip was started by management. They enjoy the drama, pointing fingers, and intimidating their staff with calls to the office for petty reasons.