In general a great place to work
CSR (Current Employee) – New Philadelphia, OH – February 28, 2013
I've worked for PCCW for about a year now. There are some aspects that may not be great, as there are with all jobs, but in general if you have the skills to be patient and deal with customers it is a great place to work. And as for the management, i love that they actually try to work with you and give you a schedule that will actually work for you. The medical benifits aren't the greatest but they are affordable which is nice. And i actually like all of my co-workers, everyone is so giving and helpful. PCCW has a "bad reputation" based on the previous names of the company, but i can asure it is nothing like it use to be.
commission on some programs, call center rewards, help co-workers in need with fundraisers
repeat same info all day, can get boring