Productive, Customer satisfaction, Employee friendly
IT Help Desk Tier 1 Specialist (Current Employee) – Plano, TX – March 20, 2016
A typical day at work consist of making sure the customers are satisfied, taking the time out to understand what is going on with the customers. There are so many things to learn daily, how to focus on what the problem is with or clients, and how to resolve this issue. Sometimes we just have people to call and thank the company for being so reliable. I took no more then 20 calls a day, the reason is because dealing with scanners, cv 61, cn 50 and ipads, they need a lot of attention and we could be on a call for 1 hour. Management is awesome, very understanding and they will never be down your back about anything, I guess that's because majority of my team are very proficient at the job. The hardest thing about my job is nothing I enjoy all the challenges, so nothing is to hard. I enjoy everyone, we all get alone and we all work together.
Team makes the Dream Work.