Test Administrator (Current Employee), Bethesda, MD – August 7, 2012
Pros: flexible with school, very easy commute
Cons: not in my field of expertise, not many opportunities for advancement
A typical day of work would include checking test takers' identification, admitting them to take their tests, proctoring the test takers while they took their tests to maintain security , and then deliver the results of the test to the appropriate place. Some other responsibilities were general test center upkeep such as, keeping the test area sanitized – more... and, if need be, doing some repairs on the test center computers.
The hardest part of the job was being able to juggle my work schedule around school, which I was attending full-time. The most enjoyable part was learning about all the different professions that we administered test for. – less
picker (Former Employee), Indianapolis, IN – August 21, 2014
Cons: short breaks and no lunch break
During a typical day everybody just worked with little supervision. I learned how to pick using a scanner and how to work at a fast pace. the management was excellent and did their jobs to their best ability. there was nothing hard about the job except the heat and humidity in the warehouse.
Scorer (Former Employee), Auburn, WA – August 21, 2014
Pros: good work conditions, clean and safe work environment. helpful supervisors
Cons: assignments not long enoug, ., such as 8 or 9 days instead of 2 or 3 weeks for each one.
Log in, check with supervisor for current work load, grade level to be scored, etc. log into computer and begin assignment. Generally worked in 2 hour increments before breaks, lunch, end of day. Very little inter action with other employees except at break time or lunch. The most enjoyable part of the job was reading the children's responses to the – more... various questions and their thought processes in response to ideas that were, perhaps, new to them. The hardest part of the job was giving a low score to a student who seemed to struggle through the assignment and really tried but lacked the skills to complete it successfully. – less
Customer Service Representative (Former Employee), Lebanon, IN – August 18, 2014
Pros: learning environment
Cons: no job security
I worked in a call center environment. I had many duties in a high call and high stress environment. I help customers with any issues that had and help solve the problem. Pearson provides educational material to schools, school districts, individuals and parents K-12 and college level. I handled customer orders, found any product the customer needed, – more... tracked orders, help with any claims, or refunds. I gave price quotes, spoke with schools about their massive orders, and used multiple systems to help assist the customer.
I learn a great deal about how to be the best customer service agent. Also how to properly help any customer.
Management made sure we had the tools to handle anything that came up on the job.
It was a call center and you had your private space but we all worked together as a team to provide the best service.
The first call was the hardest after seeing it was really simple it got easier from there. And also leaving the job was hard. I really like my position, my co workers, and the company.
Learning new skills that will help me in another position. – less
Production/Customer Service Representative (Former Employee), Smyrna, GA – August 18, 2014
Pros: a job well done
Cons: no opportunity available for growth
A regular work day, spent processing licenses and resolving problems and answering questions from customer calls.Work had to be completed before the end of your shift including accounting balances on the check work for the day. The hardest part of the job was making sure everything balanced and verify funds so accounting was able to balance so the reports – more... that had to be turned in to management would be balance for the month end reports that was reported to HR head office account dept. My co-workers together would get the work and help each other get everything done by end of the day. The best part of the day is when we were able to resolve the problem and the customer was very happy with the results. – less
Financial Analyst (Former Employee), Old Tappan – August 6, 2014
Pros: good company.
Cons: didnt want to leave the company but lay off's had to take place.
Work is consistent. Learned about different products on a regular basis. Management has an open door policy. Love working with coworkers. Hardest part of the job was getting laid off. The most enjoyable part was sports activities with committees.
rather not say (Former Employee), San Antonio, TX – July 25, 2014
Pros: affordable healthcare
Cons: lots of layoffs, they won't retrain employees to try and retain; very political
Pearson is a global company, therefore the benefits are great. However it is unstable and the culture is poor. A new CEO was named in 2013 and starting in the fall of 2013, layoffs have been happening. They won't retrain employees for other jobs. They have had several small layoffs...probably to keep it out of the public eye. The remaining employees – more... are nervous and scared. Pearson spends a lot of time trying to highlight certain groups and what a 'great' company it is, rather than spending the money/time on things that matter to the entire population of employees. It is not the place they portray it to be. – less
Excellent workplace. Teamwork Motivation Workshops Communication +
Customer Service (Former Employee), Lebanon, IN – July 22, 2014
Pros: love the constant change of venue. positive atmosphere
Cons: high volume not as customer oriented
Inbound customer call center Seasonal High Volume +100 Teachers, Sales Reps, Professors, School Office Administration Tracking calls Tracked pkgs Explained materials K-12 or found someone who knew what I didnt Rectified accounts Successfully handled Overshipment/Undershipment Issues