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348 reviews

Pearson Employer Reviews

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Very serious place to work
REST QA Java Programmer (Current Employee), Denver, COAugust 25, 2014
Pros: great people to work with
Enjoyed working with cutting-edge REST technologies.
Created Q/A Integration tests using TestNG and RESTEasy.
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it was a productive place to work
picker (Former Employee), Indianapolis, INAugust 21, 2014
Cons: short breaks and no lunch break
During a typical day everybody just worked with little supervision.
I learned how to pick using a scanner and how to work at a fast pace. the management was excellent and did their jobs to their best ability. there was nothing hard about the job except the heat and humidity in the warehouse.
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Poductive and fun place to work
Scorer (Former Employee), Auburn, WAAugust 21, 2014
Pros: good work conditions, clean and safe work environment. helpful supervisors
Cons: assignments not long enoug, ., such as 8 or 9 days instead of 2 or 3 weeks for each one.
Log in, check with supervisor for current work load, grade level to be scored, etc. log into computer and begin assignment. Generally worked in 2 hour increments before breaks, lunch, end of day. Very little inter action with other employees except at break time or lunch. The most enjoyable part of the job was reading the children's responses to the – more... various questions and their thought processes in response to ideas that were, perhaps, new to them. The hardest part of the job was giving a low score to a student who seemed to struggle through the assignment and really tried but lacked the skills to complete it successfully. – less
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Pearson ED
Manager Greg Reyes (Former Employee), Austin, TXAugust 19, 2014
I work in Pearson ED for 3 years is a easy job to do and great benefits.
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Person Experience
Customer Service Representative (Former Employee), Lebanon, INAugust 18, 2014
Pros: learning environment
Cons: no job security
I worked in a call center environment. I had many duties in a high call and high stress environment. I help customers with any issues that had and help solve the problem. Pearson provides educational material to schools, school districts, individuals and parents K-12 and college level. I handled customer orders, found any product the customer needed, – more... tracked orders, help with any claims, or refunds. I gave price quotes, spoke with schools about their massive orders, and used multiple systems to help assist the customer.

I learn a great deal about how to be the best customer service agent. Also how to properly help any customer.

Management made sure we had the tools to handle anything that came up on the job.

It was a call center and you had your private space but we all worked together as a team to provide the best service.

The first call was the hardest after seeing it was really simple it got easier from there. And also leaving the job was hard. I really like my position, my co workers, and the company.

Learning new skills that will help me in another position. – less
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Meeting the need of the customer
Production/Customer Service Representative (Former Employee), Smyrna, GAAugust 18, 2014
Pros: a job well done
Cons: no opportunity available for growth
A regular work day, spent processing licenses and resolving problems and answering questions from customer calls.Work had to be completed before the end of your shift including accounting balances on the check work for the day. The hardest part of the job was making sure everything balanced and verify funds so accounting was able to balance so the reports – more... that had to be turned in to management would be balance for the month end reports that was reported to HR head office account dept. My co-workers together would get the work and help each other get everything done by end of the day. The best part of the day is when we were able to resolve the problem and the customer was very happy with the results. – less
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Able to work from home
Scorer (Current Employee), Home basedAugust 12, 2014
It is a nice opportunity to work from home and fun to read the essays.
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Loved to go to work, co-workers were like family...
Distribution Center Supervisor (Former Employee), San Antonio, TXAugust 12, 2014
Pros: great healthcare and salary
Excellent place to work, learned new things daily in the 20+ years I was there. Strong management that continuosly challenged you to learn more.
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Good Company to work with!
Financial Analyst (Former Employee), Old TappanAugust 6, 2014
Pros: good company.
Cons: didnt want to leave the company but lay off's had to take place.
Work is consistent.
Learned about different products on a regular basis.
Management has an open door policy.
Love working with coworkers.
Hardest part of the job was getting laid off.
The most enjoyable part was sports activities with committees.
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Team player environment and constant workflow
Accounting Associate (Former Employee), Smyrna, GaAugust 5, 2014
Pros: exceptional benefits, opportunity to evolve and expand
Day-to-day duties entailed, accuracy minded, detail oriented, communication, active listening skills, organizational skills, creative problem solving, customer service and team player.
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productive
Order clerk (Former Employee), Indianapolis, INAugust 5, 2014
Pros: learning experience
Cons: temp job
I liked Pearson because it was a great experience for a order clerk,and I learned how to work on a fork lift.They had good team work and a good work atmosphere.
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professional and interesting
Bilingual French Customer Service Representative (Current Employee), bloomington, MinnesotaAugust 3, 2014
great one on one with supervisor
World class coaching with QA
Always learning with constant training
warm and helping co-workers
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Opportunity to advance education
Assessment Specialist (Current Employee), San Antonio, TXJuly 31, 2014
It is fun learning about different subjects that students are tested on.
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Productive place to work
Lead Test Edit Specialist (Current Employee), Austin, TXJuly 30, 2014
Have worked here for quite some time. Pearson has excellent insurance/benefits and employee incentives.
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unstable
rather not say (Former Employee), San Antonio, TXJuly 25, 2014
Pros: affordable healthcare
Cons: lots of layoffs, they won't retrain employees to try and retain; very political
Pearson is a global company, therefore the benefits are great. However it is unstable and the culture is poor. A new CEO was named in 2013 and starting in the fall of 2013, layoffs have been happening. They won't retrain employees for other jobs. They have had several small layoffs...probably to keep it out of the public eye. The remaining employees – more... are nervous and scared. Pearson spends a lot of time trying to highlight certain groups and what a 'great' company it is, rather than spending the money/time on things that matter to the entire population of employees. It is not the place they portray it to be. – less
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Excellent workplace. Teamwork Motivation Workshops Communication +
Customer Service (Former Employee), Lebanon, INJuly 22, 2014
Pros: love the constant change of venue. positive atmosphere
Cons: high volume not as customer oriented
Inbound customer call center
Seasonal High Volume +100
Teachers, Sales Reps, Professors, School Office Administration
Tracking calls
Tracked pkgs
Explained materials K-12 or found someone who knew what I didnt
Rectified accounts
Successfully handled Overshipment/Undershipment Issues

SAP, UHOPS,
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Highly tactical and exact
Consultant (Former Employee), Los Angeles, CAJuly 22, 2014
Large organization with challenges of moving to digital. A leader in the category.
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Futures: Uncertain
Associate Editor (Current Employee), Glenview, ILJuly 20, 2014
No matter how much you have to do, and how well you do it, lay-offs are always right around the corner.
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You're just a gerbil, don't get attached
State Educational Achievement Essay Scorer (Former Employee), Tempe, AZJuly 18, 2014
Pros: 8-5 work
Cons: do-nothing management, i wish i had their cake job
Pearson is the devil on all counts.
I'll never work for Pearson again.
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Great corporate structure
Quality Assurance Specialist/Investigator (Former Employee), Lawrence, KSJuly 16, 2014
Pros: great company and benefits
Cons: nothing
Pearson cared for their employees and went the extra mile to make employees comfortable in all aspects of their employment.

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About Pearson

Pearson is an international media company with world-leading businesses in education, business information, and consumer publishing. – Read more