I worked in a call center environment. I had many duties in a high call and high stress environment. I help customers with any issues that had and help solve the problem. Pearson provides educational material to schools, school districts, individuals and parents K-12 and college level. I handled customer orders, found any product the customer needed, tracked orders, help with any claims, or refunds. I gave price quotes, spoke with schools about their massive orders, and used multiple systems to help assist the customer.
I learn a great deal about how to be the best customer service agent. Also how to properly help any customer.
Management made sure we had the tools to handle anything that came up on the job.
It was a call center and you had your private space but we all worked together as a team to provide the best service.
The first call was the hardest after seeing it was really simple it got easier from there. And also leaving the job was hard. I really like my position, my co workers, and the company.
Learning new skills that will help me in another position.