Table Games Dealer (Former Employee) – Temecula, CA – March 18, 2016
Great pay for no life, advancement for the right people, nice bonuses. Fast paced work environment, interaction with all types of people was my favorite part of the job , I really enjoyed working along side all of the employees including management who always helped with any issue I had, learned what true customer service was. Management differs by department. Not thrilled about how management deals with sticky situations. My co workers were all hard workers and we all were excellent team players. The hardest part of my job was trying to satisfy intoxicated guests without offending them. The most enjoyable part of my job was working with positive people and supportive as well.
Bingo Clerk II (Former Employee) – Temecula, CA – August 15, 2016
You are a part of the machine at Pechanga. If you don't do well, they dismiss you and have another person take your place. If you do perform well, you might get lucky enough to earn a 34 cent raise a year.
It isn't an easy job either, because as a casino they are required by federal law to have all sorts of rules and regulations they have to follow. This makes it incredibly difficult for all levels of employees when combined with the excellent customer service Pechanga strives to provide (and more often than not, they succeed.)
My experience with management was not very good. Our manager took two of the busiest days off, and was hardly ever around when she was there due to meetings or something else I didn't know about. None of the supervisors were ever on the same page, which made work way more difficult than it needed to be.
I was lucky and had some very amazing coworkers while I was there. Most of us worked hard and got along well, and I doubt I would have stayed there as long as I did without them.
I'll always be grateful for the experience I had there, but I wouldn't recommend applying unless you need a high starting pay.
Great benefits, higher starting pay
Poor management, little to no schedule flexibility, minuscule pay raises, high stress enviornment
A very hectic and busy casino which is a really fun place to work for
Cage Cashier/Lead Cage Cashier/Money Changer (Former Employee) – Temecula, CA – July 15, 2016
Very busy just to start my shift, I learned all the paperwork processing money wise. The management is awesome, lots of incentives. My co workers are great I can't complain. The hardest part of the job which I'm not really complaining .. The more challenge the better, the most enjoyable part of the job are the nice views seeing people smiling . Friendly people ( guests & employees )
Security Dispatcher (Former Employee) – Temecula, CA – January 9, 2016
I was a security dispatcher and besides the obvious action of surveillance, it was definitely challenging. You had to deal with the security officers on patrol and designate them, because I also had surveillance with other people in the same office of course. There was room for growth. Hardest part of the job would be trying to be as accurate as you can in communication when an urgent incident was taking place.You can not panic otherwise you will be ineffective in guiding your officers in communication. The easy part was just surveying and directing security traffic.
Willing to work around you and will give you more opportunities
Bell Person/Front Service Attendant (Former Employee) – Temecula, CA – January 5, 2016
A typical day at Pechanga Resort and Casino consists of meeting new guest and giving service to regulars. The management is great. They make sure you are comfortable in your workplace and they get to know each individual. I was able to get along very well with all my coworkers because everyone seems most content with their jobs and we can all relate. I enjoyed being able to build relationships and work for this company.
Cheap and quality food, discounts, great benefits, can work overtime
Valet lead (Former Employee) – Temecula, CA – November 6, 2015
Always came in with great customer service for the guests and great leasdership for my co-workers. I gained a lot of resposibilities and had to learn how to multitask. The hardest part was working outside in the 100 degree weather to the below 60's. The part i liked most was kmowing I could take care of any situation as far as co-workers or guests.
Help Desk II (Former Employee) – Temecula, California – July 20, 2015
My day would start with the morning meeting with the Director of Information Technology & staff. With a cup of coffee in hand we would discuss the Plan of the Day. There was always such a happy vibe going on in our department or with the entire company for that matter. There was always such good rapport between co-workers and Casino staff.
I would say the hardest part of the job was the rules and regulations could sometimes be a little strict. On the other hand I think that is probably what made it one of the top Casinos in the country.
The most enjoyable part of the job is going around the different departments greeting everyone and fixing their PC issues.
Admin. Finance (Current Employee) – finance – June 24, 2015
Pechanga could be a good place but the management is non existent, what would you think if your boss yells bad names all the time? Everyone is afraid and fear rules. Doesn't matter how hard or how experienced or how good you are if you are not willing to kiss the "management" a... this is not a place for you. Stay away it is the most toxic sickening work environment ever. If you don't want to have cancer don't do it to yourself. There are respectable places to work and Pechanga is far from it. Besides all offices are old and stinky. Value and respect yourself! Never aply to such a trash work place!!
Events Representative (Former Employee) – Temecula, CA – June 9, 2015
You will work a lot of hours, most weekends, some shifts can be 10 hours a day, lots of physical labor, mandatory holidays. You will be scheduled just under 40 hours in a week...you will never get benefits. They tell you that you can apply for other positions but, no one ever seems to move into other departments when they apply. Most middle management is young & unprofessional. There are lots of rules but no one really follows the rules.
You are always being watched, management changes the rules all the time & most people don't follow the rules anyway.
Cocktail Waitress - Full Time (Former Employee) – Temecula, CA – February 10, 2015
Working at pechanga was cool at the time, but the pay was horrible. Working on an indian reservation was really strict, and getting hired on took about 3 months! They go through a VERY thorough process and ran things a little odd.
Decent money cocktailing, and 30 minute paid break.
Beverage Supervisor (Former Employee) – Temecula, CA – November 14, 2013
Typical day as a beverage supervisor included administrative work to assign cocktail servers, bartenders, bar backs and bar porters with their placements for the shift. Conducting a team briefing with placements, company updates and answer any questions. I personally supervised the RoundBar and was responsible for its sales and responsible for keeping the 4 diamond standard for great guest service. I learned how to be a good leader, listener. I also learned a great deal about time management. For the most part my co workers were great. Hardest part of the job was to supervise so many team members at once, between 30-90 on any given shift. And that was split between 3 beverage supervisors for the whole casino. I loved being able to walk the casino floor and greet guests, solve problems, network with other departments.
Rewards Club Lead / Supervisor (Former Employee) – Temecula, CA – October 16, 2013
Busy, fast paced and at times stressful. Starting there as a line person and moving up to management I learned a lot, scheduling, promotions, organizational skills, reports, employee reviews, hiring, administration, etc. I enjoyed working with my fellow supervisors and sharing any knowledge that I could and learning from them as well. The hardest part was having to reprimand my employees but I found that as long as I kept it positive and upbeat that they understood what they needed to work on without feeling down on themselves. The best part of my job was when I had my employees come to me and tell them that I was a good supervisor, or that I had helped them or asked for advice. It was always nice to know that even if I had to reprimand them they knew that I was always there for them if they needed me.
Free lunch, team work, on call tech support, training