Relative to other service jobs it is the status quo
Shift Leader & Barista (Former Employee) – Westwood, CA – November 22, 2017
As a shift lead it is my responsibility to manage the staff, quality assurance and customer service. The greatest growth opportunity was learning how to better manage customer service issues. With strong managers to lead I was able to acquire some effective approaches. As stated above the workplace culture was equal the status quo of the service industry. The hardest part of the this job was also the most enjoyable, steaming milk. It's a craft worth the time and attention. Honestly there aren't many accomplishments that can rival it.
I've never met the CEO of Peet's Coffee & Tea, Inc. to approve or disapprove of him/her. However, I always have respect for anyone with a vision.