Warning: Proceed with Caution
Assistant Manager (Former Employee) – CA – August 22, 2012
As a manager, you can make an OK salary, but not great. I was told during my interview I would be placed in a store close to home, had no idea at all where I was going until I was done with training and ended up being placed at a much farther location.
Employees are hired on at minimum wage or slightly above plus tips here. I left as an Assistant Manager, and found out that they pay what I made as a barista in the year 2000. Twelve years later that is sad. This is the main factor of no morale in stores.
You often see employees with wrist braces suffering from carpal tunnel that were hurt on the job, continuing to work the espresso bars. A big problem is the staffing hours are cut to the bare minimum and employees have to strain themselves more than they should.
A positive element is that the dress code is lax. You can almost wear whatever you want.
The store managers are not required to work nights at all. This means they don't know their evening business and this causes problems. I had very little work/life balance. I had only one Saturday off the entire time I worked there, and that was because I requested it off. My schedule every week was closing Friday, Saturday, and Sunday nights which made it impossible to take my Partner out for a nice dinner during the weekend.
This company claims to be green. They have moved forward in some areas, opening the first LEED certified roasting plant. Where they have moved backwards is not implementing recycling and composting in all their stores, only in the stores that are in cities that require it.
free drinks, 1/2 lb coffee/tin tea a week
low pay, no work/life balance