Incredible product but company does not live up to its stated values in the retail channel
Pros: free coffee and tea while working, take home 1/2 pound a week, other discounts, nice coworkers and customers
Cons: low pay, extremely high expectations of product knowledge and sales generation, no marketing to help managers build their business, minimal training
Peet's has a long and rich history and has done incredible work to support quality coffees and teas in the world, and to provide customers with the world's best products.
However, the company pays lip service to being a "training organization" and has at tiny training department. Field training is a job duty of store leaders who are themselves poorly and under-trained. There are few labor hours allowed to train staff; theoretically each new hire comes with 40 "training hours" but somehow those mysteriously get gobbled up into regular hours. District managers spend most of their time yelling at their store managers about overspending labor budgets.
Like many retailers labor is a top cost and Peet's utilizes software to schedule staff to the quarter hour. Staff do not get consistent or reliable schedules, which they hate and which lowers morale; very few retail staff, let alone managers, make it to the one year mark, let alone longer. The software (known as Kronos; look for a news story about it in the NY Times within the past year) is the bane of retail managers.
You can move up quickly if you have a lot of stores your district, due to the abovementioned churn in all levels of staff. This churn is not good, by the way.
Peet's apparently has a very large marketing department that those of us in the field try to figure out what they do. All marketing efforts apparently target current customers; for instance, those who have already come in and purchased something can get a free beverage by signing up to be on the email list. We have never seen a marketing effort designed to – more... attract new customers. (Peet's for a long time considered itself a "cult" brand; hopefully the new CEO will change this up.)
Peet's is truly committed to its quality and this is a good thing that we all do respect.
Proceed with caution, as someone else says. As a retail associate you will receive minimal training, low pay, have high expectations from management to know all about many kinds of coffees and teas as well as be a strong sales person, and get no sick days. However there is so much turnover if you stick with it you can move ahead easily. You might just become the best store manager ever!
And I may add: staff are also responsible for keeping the store spotlessly clean. No overnight cleaning companies for Peet's! – less