Decent Pay, Terrible Management
Front of House Supervisor (Current Employee) – Chicago, IL – February 16, 2016
I have worked at Pei Wei Asian Diner for about two years now, and I have had more store managers than I can count on two hands. With each new Store manager comes a new way of organizing work stations, of handling store policy, etc. to the point where those of us who have been in the store long enough have no idea where things are or what we are expected to do.
This general confusion only leads to more irritation from our customer base, as the constant turnover of employees means that at any given moment there will be a person who can sheepishly explain that it's their first day and that's why they don't their dishes. Also adding to customer irritation is the fact that the menu for the store is in a constant state of flux, and it changes at random times as dictated by the corporate overlords in Arizona, far from the region where I work.
As I said, I've been with this company for two years. I'm paid 11.50/hr, pretty good for a restaurant job. Unfortunately this is the only perk for working with the company, as you can't expect free meals for working there all day (it costs too much, and the store needs to save money) and any health insurance is fairly negligible.
Work schedule, management, communication