Fast paced, heavy work load
Service Coordinator (Current Employee) – San Antonio, TX – October 2, 2013
A typical day at work consists of multitasking several responsibilities: including quoting, purchasing, and logistics management. Being the main homeowner contact for all of South Texas, efficient time management is a must. On an average day, there are internal and external residential service requests waiting for processing: incoming inquiries from homeowners (via phone and email), requests originating from Pella corporate, and requests originating from Sales and Production. Such requests require an initial phone diagnose (if possible) or scheduled field diagnose, quoting/ordering of required parts, scheduling and executing the actual service/repair, and the logging of costs, times and warranty credits.
Working at Pella Products of South Texas has solidified and enhanced my multitasking skills, in a highly efficient manor. I've learned how to maintain composure and professionalism in the face of hostility.
Management, while being present, takes a step back and allows you to take on said task without the overabundance of guidance - further enhancing the skills that are retained.
The most enjoyable parts of my job is looking at the heavy work load and knowing that I've created a process to ensure nothing is overlooked and will be left incomplete.
No opportunities for advancement and / or growth, bonuses, etc.