Pendum LLC is the nation’s largest independent service provider for ATMs and other cash automation equipment for national and community banks, credit unions, off-premise deployers, gaming and retail establishments. Drawing on more than 25 years of dedicated service experience, we offer end-to-end solutions encompassing equipment sales, maintenance, turn-key managed services, and value added services such as teller automation systems.
Our maintenance technicians have a complete understanding of all ATM hardware and software applications, relying upon years of maintenance experience and hundreds of hours of ongoing training to keep our customers’ ATMs in peak condition. We pride ourselves on delivering fast and friendly service with a constant goal of “getting it right the first time” by supporting our field technicians with an expertly staffed training facility as well as a team of level-3 technical support staff through our Pendum Technology Center.
Pendum LLC is currently seeking skilled service technicians who take pride and ownership in their work to join our team of professionals. If you live and breathe “getting it right the first time”, want to join a team of like-minded professionals, want to stay current with equipment technology and you like to treat your work as if it were your own business, then we want to talk to you!
Essential Duties and Responsibilities include, but are not limited to:
o Drive personal or company vehicle to various ATM or customer locations
o Be readily available to accept ATM repair calls from the Call Center within all service hours
o Manage calls and time to meet service level obligations
o Communicate regularly with management on calls, inventory, escalations, etc.
o Run diagnostics on troubled ATMs and perform preventative maintenance on ATMs when applicable
o Perform 2nd line and 1st line mechanical and electronic repairs on various ATM models
o Understand ATM error codes and troubleshoot for problems if fix is not apparent
o Successfully utilize all testing equipment such as a multimeters and communication break out box, etc.
o Maintain and order stock for various ATM types within region
o Work with ATM owner, bank representative, or subcontractor to solve and report customer ATM issues and communicate with customers in person or via telephone on troubled machines when needed
o Perform new ATM installations
o Ensure company vehicle is properly maintained and cleanly (to be used for company purposes only)
o Activate, deactivate, install, and shelve Mas Hamilton locks
Minimum Qualifications to be considered for this job:
o Must be familiar with ATM installations
o Must have a valid Driver's license
o Basic PC knowledge and the ability to follow PC applications
o Comprehensive knowledge of mechanics and mechanical repair
o Ability to write reports, records, and correspondence
o Ability to read and understand manuals, repair orders, and technical information
o 2 year degree in electronics or related field preferred
o Ability to lift 50 lbs. repeatedly
o Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out
o Excellent customer service and communication skills
o Strong ethics and integrity
o Flexible work schedule (which may include nights, weekends, holiday, and long hours) and regular attendance necessary.
o Possession of a valid driver license and must be able to operate a motor vehicle safely in accordance with the Driver Physical Qualifications established by the U.S. Department of Transportation, Federal Highway Administration
o Pendum will provide NCR Training for certification. Must be NCR Certified, or have obtained the required NCR Certification within 60-days of the NCR Training program.