No opportunity without a degree
Member Service Representative (Former Employee) – Eugene, OR – March 12, 2017
I hated going to work at Penfed, the job was overwhelming at first, then mind numbingly boring once you got the feel for it. There are some office politics that affect promotion even if your stats are good. The stats though... You need so many checking accounts, loans, credit insurance policies, auto policies all while answering 7.5 calls or better per hour and being at your desk 80% of the time you're there (Including lunch). I understand while Wells Fargo had the scams as management is breathing down your neck to perform and sell at Penfed as well. All for no commission! They have an A - F grading system where you get an overall GPA. But the supreme stat is your surveys, which are only triggered once you take a loan application or money market certificate. So if they get turned down, which many will, they blast you on your survey. Bad surveys means no promotion, despite management promising it wouldn't affect promotion upon rolling out the survey system. You can't even apply for a promotion if your surveys and stats aren't good, and many "promotions," are lateral moves. Meaning, same pay, but you may hate your job less. Most everybody at Penfed complains about Penfed and the majority are looking for another job. I did learn a lot about banking and credit reports here though. Very poor morale here, and once you leave you can not cash out on paid time off.
Morale, stats, surveys, culture