Beverage Supervisor (Current Employee) – Charles Town, WV – October 11, 2017
Working at Hollywood Casino can be quite stressful, if you want to have a good work/life balance, this is probably not the job for you. It takes a special type of person to work in that atmosphere and to handle the rude and unruly guests that come in there.
Respect for all co-workers and customers is required.
Table Games Dealer (Current Employee) – Grantville, PA – July 7, 2017
Penn National Gaming seeks to address every aspect that an employer should. It's just that it is a difficult job, dealing with people who are losing money, but trying to have a fun time doing so. It's almost impossible unless the client is filthy rich.
Server (Current Employee) – Grantville, PA – June 21, 2017
I worked at HCPN since December 2012. I started as a server in Mountainview, and advanced to a food runner and finally to a server. It is a part-time, weekend job, so it fitted perfectly with my school schedule while college was in session. During "no-school" seasons, I am able to pick up extra hours.
Restaurants and kitchens, table games, slot machines, horse racing, housekeeping, facilities, HR, accounting, finances, and management are the work places and types which I can name off top of my head available at Hollywood.
Penn National provides many benefits, including health insurance, 401K, and even gym membership compensation.
Senior Player Service Representative-Finance (Former Employee) – Charles Town, WV – June 6, 2017
This specific location was terrible upper management wise. The immediate supervisors were the only ones that had real knowledge of the needs of the associates the upper mismanagement could have cared less
Banquet Server (Current Employee) – Bay Saint Louis, MS – April 25, 2017
Penn National Gaming seems to be a prestigious company at the senior level. However, at smaller branches, for first-line workers, it is less than. The branch I work for, Hollywood Casino Gulf Coast has had issues with management for the better part of this current decade. The management here would rather see the company maintain their current evaporating clientele, than reach out to market to a wider customer-base. This has led to cutbacks for the employees and less than satisfied guests. The casino has an exciting past, but recent events have left it in shambles.
Security Guard Officer (Former Employee) – Lawrenceburg, IN – April 8, 2017
This was by far my favorite job. The environment was good and the people were usually friendly. the job itself was quite easy it just took a watchful eye. Unless you were on the gaming floor your time consisted of standing in one spot and saying hello and goodbye to guests.
Customer Service is fun but turnover is ridiculous
Human Resources Generalist (Former Employee) – Lawrenceburg, IN – March 20, 2017
Fun atmosphere, generally a caring family of employees. Hours are very long and often unappreciated. Senior management turns over every couple of years which makes it difficult to have a solid vision. Very little flexibility and gaming restrictions make it difficult to stay employed more than a couple of years. Typical casino hierarchy. You will learn a ton but you will give up your family and freedom to get that knowledge. Senior management are pack wolves--they protect and follow each other from one casino to another. Employees are the ones who suffer from this. If you are trying to learn, this would be a good option. If you are seasoned, skip and move to another opportunity. Corporate Penn doesn't have a clue what really goes on at this casino.
Customer interactions, atmosphere is fun and exciting.
Constant turnover, rules & regs are tough, no flexibility.
Table Games Dealer (Current Employee) – Bangor, ME – March 14, 2017
Dealing in a casino is a great job. You get to play a game, make a good wage, and meet new people every single day. Hollywood Casino and Raceway belives in emplyee appreciation and being a good neighbor. I recommend working there.
Executive Chef (Former Employee) – Kansas city kansas – November 4, 2016
The company lacks structure there is really no oversite in how the company is run . Every property does what it wants and creates an inconsistent exoerience as you move through properties . Their main focus is profit only as there are no perks for the employees or managers . You get a lot of lip service from the executive committee but no action. To back it up .I found at this property the executive team all had different agendas and all back stabbed each other which flowed down to the team. They put no real effort In going above and beyond in recruiting and reflects on how short staffed the property is .not a good place to work or a good company culture .
They are profit driven so if you are bonus eligible you'll probably make it .
Short staffed always, very disorganized, horrible company culture nothing invested in the team . Horrible leadership team in place .
Providing gaming services to customers allowed for new challenges and an intriguing work environment. It was necessary to possess good manual dexterity when working at the tables, along with good multitasking and customer service skill
Security Officer (Former Employee) – Jamul, CA – October 11, 2016
Penn is a bad company to work for. Working for their Jamul Casino was a nightmare! Upper management and management for the security department are lousy! No communication between management and officers. They do not back up their employees. They like to play god. Their attitude behind closed doors towards the tribal members was astounding! The suits wouldn't have those cushy jobs if not for the tribe. They need to replace management. Offer more training to employees and listen to employee concerns. You will not enjoy working at this casino unless they make a serious change. I had one wonderful supervisor out of many but he happened to be the low man on the totem pole. He should have been Director of security. It's all a joke.
Back of House Team Member (Current Employee) – Dayton, Ohio – September 26, 2016
They promised training for my job, I received none. Management are the only people that get to go to any sort of training and when they return they tell you nothing except stories about partying with other managers. Other departments get to work from home, but my department isn't one of them. Not enough work to do, the day is extremely boring. Management takes holidays off, but other employees are not allowed to. The only thing management is worried about is making sure they receive their next bonus. No chance for advancement here. I kick myself everyday for leaving a good job and coming to work with these liars. The Back Of House is disgusting and filthy. No way you want to eat here!