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Pennsylvania Higher Education Assistance Agency (PHEAA)
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2 reviews

Pennsylvania Higher Education Assistance Agency (PHEAA) Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Was ok.
Customer Service Representative (Former Employee), Harrisburg, PAFebruary 6, 2013
Pros: co-workers
Cons: busy management, call volumes
Typical day at work was assisting angry customers to keep their student loans from default. Learned how to discuss loans and desculate angry clients. Management was semi-helpful, my co-workers extremely knolegeable and helpful. The hardest part of the job was calling clients on saturday moring to descuss loan repayment and the most enuoyble part was – more... helping clients avoid default whith real solutions. – less