I am a previous employee. I quit because of an internship this summer. Anyways, PHEAA has the potential to be a GREAT company, but the slave mentality sucks! A typical day at work consisted of answering inbound calls from federal student loan borrowers. Most had questions about getting setup on a lower payment plan. The thing I hated most about this job is that most of the managers were VERY LAZY and didnt know the accurate answers to important things. They will make you do mandatory overtime at some point, Usually around the holidays. The cubicles are very small, and pinched in together. Its more like a divider rather than cubicle. The lunch area is extremely small, not enough space for all of the employees. You wont have the opportunity to become a state employee until 6 months, and even then their is no gurantee. Being late, calling off, Being sick, counts against you like crazy and could affect you making state. Some employees have been with pheaa over a year, still havent made state, which effects time off and job stability. The hardest part of the job was dealing with mandatory overtime. I was a student and i had to quit school for a semester because of it. PHEAA didnt care about my school schedule whatsoever. They try to do fun things around the call center, but its usually just with food.
I enjoyed some of the coworkers