Find companies:
Pennsylvania Higher Education Assistance Agency (PHEAA)
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
4 reviews

Pennsylvania Higher Education Assistance Agency (PHEAA) Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Too much for too little
Loan Counselor (Former Employee), Chester PAJanuary 8, 2015
Cons: pay, healthcare, and everything else
The is suppose to be a state job, however technically you are not an state employee so you do not get the benefits, what they offer is an extremely high premium which covers catastrophic medical only. The trainer is miserable as best as well as you are chained to a desk. they do not off simple courtesy things like coffee, tea, coco because the "union" would make them pay for it. You are expected to use you 15 minute break to go the bathroom, otherwise you are penalized for taking too many breaks. The pay for what you are expected to do is insulting to anyone who has worked any type of professional job. You have to pay union dues regardless if you join the union or not which brings you pay down to $9/hr. Only take this job if you love misery, if you have any type of skills and education this is not the place to be. The management here is poor, unrealistic and completely USELESS. They themselves have failed at their previous jobs and ended up here...what does that tell you.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great
Data Entry/Customer Service Representative (Former Employee), Harrisburg, PANovember 9, 2014
Pros: great bens and wonderful people to work with
Cons: expection to come in even if the weather sucks and you are snowed in
Pheaa is a great company to work for you if you are looking to stay and advance in. I enjoyed the coworkers are another set of family.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Was ok.
Customer Service Representative (Former Employee), Harrisburg, PAFebruary 6, 2013
Pros: co-workers
Cons: busy management, call volumes
Typical day at work was assisting angry customers to keep their student loans from default. Learned how to discuss loans and desculate angry clients. Management was semi-helpful, my co-workers extremely knolegeable and helpful. The hardest part of the job was calling clients on saturday moring to descuss loan repayment and the most enuoyble part was helping clients avoid default whith real solutions.

About Pennsylvania Higher Education Assistance Agency (PHEAA)

Created in 1963 by the Pennsylvania General Assembly, the Pennsylvania Higher Education Assistance Agency (PHEAA) has evolved – Read more