Pennsylvania Higher Education Assistance Agency (PHEAA)

Pennsylvania Higher Education Assistance Agency (PHEAA) Employee Reviews

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Really poor management
Treasury Adjustment Specialist (Former Employee) –  Harrisburg, PASeptember 22, 2017
Typical workday consists of going to work and trying to push through a large number of different work queues. Despite great results, if it does not meet management expectations, then management would force you to work mandatory OT for the week. The mandatory OT hours has varied from 3 additional hours to 15 additional hours. Most of the time, it's with short notice so it forces a lot of employees to work on Saturdays. I do not recommend this position for anyone. It is a job and that's it.
Pros
Free parking
Cons
Heavy workload, management has poor managing skills and only look out for themselves.
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Easy going atmosphere
Records Management Clerk (Former Employee) –  Harrisburg, PASeptember 18, 2017
Worked the early morning hours to process the mail before the other departments arrived. I enjoyed working with my co-workers. Everyone there is nice. Management is fair and easy to work for.
Pros
hours
Cons
pay
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Ideal for face pace workers
Full Stack Java Developer (Former Employee) –  Harrisburg, PASeptember 7, 2017
If you can work non stop at a fast rate of speed the entire day, this will be a good fit for you. PHEAA does pay well and has great benefits. Management does micromanage though. If you're okay with that, I would recommend this company to you.
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Keep looking
Analyst (Current Employee) –  Harrisburg, PASeptember 4, 2017
Unorganized company, too much nepotism by management, underpaid and overworked, and terrible communication from management. Senior management only believes what it hears from lower management. Not a place you will look forward to coming into work everyday. Overall, you get a decent paycheck (enough to pay your bills at least) and benefits.... the stress of this place isn't worth it. If you're job hunting, keep looking. You also need to be at the company fulltime for 10 years before you are vested. Management has the option to block employees (and has a record for blocking its employees) from taking positions in other departments. Save yourself the stress; again, keep looking.
Cons
Stressful, no to limited reward for hard work, management can block employees from transitioning careers.
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Boring
Representative (Former Employee) –  Mechanicsburg, PAAugust 22, 2017
Long and grueling. How to deal with whiny wealthy people. Management sucked. The culture was disgusting and anti male. sitting there listening to people talk all day. Leaving.
Pros
leaving
Cons
everything
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This is a terrible place to work...
Call Center Representative (Former Employee) –  Mechanicsburg, PAAugust 8, 2017
It's all about the number of calls you answer... not that you are effectively helping the borrower. A company that is dealing in customer service should actually allow their employees the ability to provide superior customer service!
Pros
None
Cons
Too many too list
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Ideal for face pace workers
Customer Service (Former Employee) –  Harrisburg, PAAugust 8, 2017
If you can work non stop at a fast rate of speed the entire day, this will be a good fit for you. PHEAA does pay well and has great benefits. Management does micromanage though. If you're okay with that, I would recommend this company to you.
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Public Service
Loan Counselor (Former Employee) –  Harrisburg, PAAugust 4, 2017
Answered inbound calls while handling a variety of complex account issues, identified root causes of the call and researched to resolve the borrower's inquiry upon first contact. Assisted borrower with troubleshooting online account issues and utilized online tools that were available. Processed incoming correspondence, forms or other documents. Counseled borrower in achieving successful repayment of their student loans.
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hiring/firing continually....why?
Supervisor - (Guarantor Insured Relations) (Former Employee) –  Harrisburg, PAAugust 2, 2017
Poor work atmosphere

poor management support

continually hiring/firing...why?

employee turnover VERY high

state like benefits

work place culture is very poor
Pros
compensation and benefits
Cons
no loyalty to employees
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Stressful
Quality Assurance & Operational Support Lead (Current Employee) –  Harrisburg, PAAugust 1, 2017
Good money for a year or two but would not make a career out of it. If you find yourself not utilizing it as a stepping stone, step somewhere else. The stress and mismanagement is not worth it.
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Call Center
Customer Service Rep I (Former Employee) –  Mechanicsburg, PAJuly 28, 2017
Very inflexible and difficult management with whom to work. I felt they did not support call center staff consistently nor fairly. There was significant required overtime, and assignments and tasks were often given without thought for the best end result for the borrower. Training and communication is really bad.
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dont want to put a review
Customer Service (Current Employee) –  Mechanicsburg, PAJuly 16, 2017
It's a job covers my bills, I get a pay check, you get medical insurance, check doesn't bounce, more hour that you want to work, overtime, double time,
Pros
nothing
Cons
nothing
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Not so good
Non-Functional Test Analyst (Current Employee) –  Harrisburg, PAJuly 16, 2017
Working here has been a pretty interesting experience to say the least. The agency hires managers externally with little knowledge on the topic that they are managing on. The overall sense of every employee here is that they are not happy with the work environment. There is many people getting paid especially in management to do absolutely nothing while the workers are the ones responsible for creating their own processes. There is a lot of bureaucracy at this company and politics play more of a roll here than in any company i have every worked for.
Pros
good pay/benefits
Cons
horrible culture and management
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Call Center Work
Customer Service, Phone Rep (Former Employee) –  Harrisburg, PAJuly 14, 2017
A typical day is the same each day, answering calls to assist customers with the questions, and concerns. I learned that the position takes a lot of patience. The management team is very helpful and understanding. The hardest part of the job is some customers can get under your skin. It's also hard not to take calls to personally. The most enjoyable part of the job is the co-workers. Co-workers can be very helpful with all kinds of things.
Pros
benefits, raises
Cons
mandatory over time
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Not bad, Not great.
CSR - Customer Service Representative (Current Employee) –  State College, PAJuly 13, 2017
PHEAA isn't the worst place I've worked but not the best either. Most of the employees, including supervisors, are very easy to get along with and usually very helpful. Mandatory overtime never seems to go away, which will require an additional 10 hours per week in addition to the normal 40. Great place to work if you don't mind being on the phone but very difficult to have a life outside of work.
Pros
Paid holidays, weekends off
Cons
Mandatory Overtime, very little room for error starting out.
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Productive
Loan Counselor (Current Employee) –  Harrisburg, PA 17102July 12, 2017
Everyone is different, so If you like to be in a relaxed environment doing work that is repetitive speaking with customers then this job is for you. It can get overwhelming if you're a happy person, because someone of the borrowers you deal with are irresponsible but they're mad at the world for their problems and that's what pushed me away from the job I became bitter and found myself complaining a lot after certain phone calls.
Pros
Decent Pay, nice benefits, good for high school graduates.
Cons
The starting hours
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Productive
cc (Current Employee) –  Harrisburg, PAJuly 11, 2017
Good work hours, great benefits. Sense of fracked leadership.
Workplace culture is almost 'every man for himself'.
Most enjoyable part was the benefits.
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Job Culture Changed
Customer Service Associate (Former Employee) –  Harrisburg, PAJuly 5, 2017
What started off as a pretty good place to work, changed into a place of extreme stress and being overworked. Mandatory overtime became a regular way of life. Holidays were becoming less, as we were being forced to give up two of our minor holidays every year. In all fairness though, when we gave up our minor holidays we did receive a comp day and OT pay.
Pros
Benefits and Pay
Cons
Constant Mandatory OT; Constantly Understaffed
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Call center
Customer service/Call center (Former Employee) –  Harrisburg, PAJune 26, 2017
The work was very easy. Inbound calls. Answer question about state grants and sending out paperwork needed to apply for said grants. Processing inbound forms.
Pros
Hour lunch great coworkers
Cons
Horrible management in certain departments. very little PTO
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N/a
Treasury Adjustment Specialist (Current Employee) –  Harrisburg, PAJune 13, 2017
Dysfunctional Company. No opportunity for advancement. Rarely get raises. State benefits are good, only reason I continue to stay until I find a better state job.
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Overall rating

3.2
Based on 221 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.3
Job Security/Advancement
2.9
Management
2.7
Culture
2.9

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