Offer better benefits. 5 day vacation policy is a joke for a fortune 500 company. Lower premium rates for insurance policies paying 200$ for company insurance monthly isnt a "discount" i can get a better deal at starbucks. instead of buying pizza on saturdays, increase hourly pay. Working for 12-13 an hour in a luxury auto company is a joke. I can make more money flipping burgers at mcdonalds
Better health insurance With Co pay pay 100 per cent for doctors visits May give other insurance go with compare
Stop playing favorites. Listen to the employees. Don't make employees do the jobs of others. Give raises and opportunity for advancement. Give part-timers insurance. Listen to complaints about higher individuals such as the HR manager.
Penske used to be all about “how are employees doing? How’s our CSI?” In the past 2 years Penske has gotten away from that and everything is “money, money, money, budget cuts, money”... it’s really sad because Roger Penske himself has said “there are more important things than money, like friends and family and their happiness “ . There is an extremely high rate of turn over amungst dealership level management. It is frustrating as an employee to have to get to know a new GM or department manager every year. Also the willingness to ignore “above and beyond” employees and reward mediocrity is sickening. I really feel Roger would not stand for any of this if he knew it was happening.
Monitor your GM's and GSM's. Even your Service Directors and Managers. They are treating every other employee in the dealership like a piece of rotten meat. Employees with experience (technicians and sales) are continually talked down to and treated horribly. A hostile work environment is even tolerated, and in my case the hostile person was given a slap on the wrist and a pat on the back. Your Orlando store may have good numbers but it is severe trouble. Some one needs to wake up and talk to and listen to the employees,not the managers. Even with all the surveys that are taken nothing ever happens. How is it a dealership can make the Top 100 when not every employee sis not get to participate in the survey process? Some very fishy and distressing things are tolerated everyday!
Treat people with respect. Appreciate the hard and experienced workers. Look into management complaints and investigate... Don't see what you want too see. Dont allow managers to bully employees.
Treat employees as people. Hire AVP's and HR that treat everyone well. We hear human capital all the time, however your management treat people as human cattle.
Pay attention to what is happening... why is turn over high on the GM level?
Stop hiring puppets and hire real car people and let them do their job.
Training from management not just coworkers who are also new at the position.
Answered - Warranty Administrator (Former Employee) - Phoenix, AZ
Get a dynamic leader. Monitor what the employees are feeling, not just what the uppermanagement is saying. you have to look at why the high turnover exists and is the AVP firing people to cover his own incompetence.
Answered - Manager on Duty (Former Employee) - Washington, DC