Subpar Training and Management
member service representative (Former Employee) – Eugene, OR – November 7, 2015
If you enjoy working for millenials, who do not know how to manage, who cannot handle criticism, who love to have other supervisors and managers in their office and laugh and yell, then this is the place to work.
MSRs only get 37.5 hours, but they do get benefits.
The rules in their call center are draconian, they need to treat their MSRs as adults. If you need to go to the bathroom, that times burns through your ten minute breaks.
They do not tolerate conversation amongst MSRs, however they have no problem allowing supervisors congregating in offices, speaking and laughing loudly, while the reps are trying to help members. I was placed at a desk, outside my manager's office. She told me that her office could get loud and crazy and she was right! She told me to let her know if it got too loud and I did! She shot me the evil eye and did nothing to quiet things down!
One more observation, I noticed that there are hardly any smiles in the break room!
Fair starting wage for the area
Short breaks, fast food mentality toward hiring MSRs, constantly hiring new reps instead of trying to keep and train good people