A little bit of everything I.T.
Ground level is phone work. Answer call, fix problem, document. Rinse and repeat. If you can demonstrate that you have a good work ethic and are willing to put time in, advancement is possible. Slightly above ground level you will find an ever changing dynamic which can be difficult for some to keep pace with. This type of work is not for everybody, – more... and can can be very different from what you would expect from an internet service provider. – less