Patient Service Representative, Minneapolis, MN - March 16, 2016
The employees are a mix of really hard workers, and not so hard workers, depending on the day you could either get a lot of your work done or you couldn't. A typical day at work consisted of a lot of answering phones, checking patients in, and verifying demographics. The practitioners there were always willing to help you out, and were some of the nicest people I've met, but management is severely lacking. There is little to no training; they let you shadow someone for a day and then they expect you to know everything. There is a lot of gossip between departments, especially with management, and I didn't feel that it was a good place to work because there's no structure. The building has no safety so anyone can just walk in and roam the hallways. The hardest part of the job is dealing with patients that come in for appointments and they have to wait for over an hour to be seen, while people that walk in are being seen right away. The easiest part of the job was the interaction with the employees that actually did their jobs. There's no room for advancement, and the little advancement there is, you are thrown into it without any training. Healthcare benefits aren't great, you don't get a lot of paid time off, and you have to pay over the top for parking every month.