Founded over 10 years ago by Sean McDade, PeopleMetrics helps develop quality consumer relationships for companies across the country. Discover how a focus on employee independence has contributed to this Philly-based business's overall success.
Our culture is a meritocracy. We believe performance and living our values are the core criteria for advancement. We measure performance through business metrics (e.g., goals achieved, revenue managed) and feedback from our clients on their experience working with us. We also use employee feedback to understand how well each of us is living our company values.
Our team is a group of think partners. Our wide range of experiences and skill sets help us work with clients to define customer experience goals and achieve them. We think collaboration is about trust and dialog, so we congratulate client achievements, and we aren't afraid to speak up if we feel things are going the wrong way.
PeopleMetrics was founded in January 2001. Our efforts were centered on a simple truth: companies with engaged employees are far more successful than those with disengaged employees. Early on, we crafted reliable questions to measure employee engagement. We also built cloud-based software that quickly captured employee feedback. And we developed real-time reporting on survey results to enable managers to take action on that feedback.
We recognized the need for customers to weigh in.
As we grew, we began to understand that employee engagement was just a small part of helping companies improve. From the frontline, we could see that engaged employees created loyal customers. But what drove those customers, and how could we help employees engage more of them?
To get a more complete picture of engagement, we realized we had to get the customer perspective as well. If we could understand the customer perspective and start measuring customer satisfaction, we could help companies grow not only internally, but also externally. If we could help companies focus on the experience of their customers, we could show them how to make more informed decisions about their processes and their business.
We evolved into a customer experience company.
Over time, we evolved to help organizations become more customer-centric. By providing software and services, we help organizations open the lines of communication with their customers. Then we translate their customers' needs into simple, actionable terms. In short, we help conversations happen, so organizations can make better decisions that put their customers first.
Today, we help put listening and responding at the heart of business.
We believe that collecting feedback and measuring customer satisfaction isn’t enough. It’s the response that makes all the difference. We work with our clients to show them how to take action on feedback to improve their business. Whether you’re listening to prospects, customers, employees, or all three, we’ll help you close the feedback loop and respond in ways that can help move your business forward. – less