You never know when you are meeting or not meeting their standards/metrics as they change constantly. You find out when you are confronted by management
The management and the job itself
Answered - Bilingual Customer Service Representative (Current Employee) - Florida
Answered - Quality Assurance Specialist (Current Employee) - Melbourne, FL
Being afraid for your job, because you are not meeting their standards.
Answered - Telephone Marketing Consultant (Former Employee) - Melbourne, FL
Angry customers, low pay for work expectations
Answered - Customer Service Representative (Former Employee) - Melbourne, FL
At the time there were too many cases to be touched within a short time frame.
Answered - Regional Customer Service Manager (Former Employee) - Melbourne, FL