Employee (Former Employee) – Melbourne, FL – January 7, 2018
management is so unorganized and changes the rules in the middle of the game and you are not provided priorities until 2 weeks after you were to have started to work on them. There is also one set of rules for some staff and another set of rules for the other. HR is a joke. This is a call center so must have thick skin. The only thing that will get you up in the morning and keep you coming back in will be your co-workers.
Lincoln Way Application Support and Development (Current Employee) – Melbourne, FL – December 25, 2017
I answer around 20 calls per day or more which is double what most of my other co-workers do. When bringing this to management I was advised to not worry about them and myself. When pointing out that I couldn't do my job without time nothing was done.
Terrible vacation time and penalized for using sick time when not scheduled
Regional Customer Service Manager (Former Employee) – Melbourne, FL – December 21, 2017
Outstanding company, great management team. I can't say enough good things about the place. I had to leave after my mom got sick, but I would go back if I could. Very supportive environment, good training and benefits, highly recommended. The job itself is demanding, and there is alot of internal drama, but otherwise it was great.
Pay, benefits, environment.
Internal drama between employees can be excessive.
Customer Service Representative (Current Employee) – Melbourne, FL – December 12, 2017
It's a call center so the attendance policy is very strict. Even if you have sick time built up and you call out it's still an occurrence. It doesn't matter the reason. Oh and don't bother asking for time off. They are very slow to approve it.
Regional Customer Service Manager (Former Employee) – Melbourne, FL – November 28, 2017
I was a regional customer service manager and ended up hating it. Many people will call you for assistance on their vehicle and you cannot help them because they haven't spent enough money with the company. If you are corporate-minded and don't mind saying no and being threatened, I think it's a great place to work. If you are of softer feelings, I suggest you find something else.
When first starting with the company, it was very family oriented and they really cared about their employees. Over the years, this has changed. People have become scared to lose their jobs on a consistent basis. HR is almost completely unapproachable. Health benefit costs have shot up, while coverage has gone down. Co-pays have been eliminated and resulted in a lot of out of pocket expenses.Employees have become a number, instead of individuals.Managers are not interested in growing their employees so they can move up in the company.
The work life is extremely stressful and the company does not work as a unit. You will get instructed to do things then punished by the same management for doing what they told you to do. If your supervisor makes you do something that shouldn't be done, you will be held responsible while the manager that gave you the instructions to perform the task has no consequences. Leadership will regularly make promises to you that they do not live up to.
Basic 8-4 job working with great co-workers. QA is difficult in that you want to help call centre agents on their call, emails, or correspondence skills while at the same time using their mistakes. It is a fine balance to teach the. How to better themselves without making them lose confidence I their skills. This is where it was important to cheer them while at the same time teach them.
Customer Service Representative (Former Employee) – Melbourne, FL – October 3, 2017
They train you well and if you are willing to work with them then they are willing to work with you. You can change shifts with other people if you need time off and they even have a gym at the work place for a after work burn.
Senior Customer Service Manager (Former Employee) – Melbourne, FL – August 1, 2017
This is a Ford Motor Co. call center and it is terrible. It doesn't matter what department you are in, the entire center is poorly run with extremely low moral. The pay is poor for what you are asked to do and your typical reward for getting your work done early is to be given someone else's work to finish for them! The best chance for advancement is to get into one of the little high school like cliches there and brown nose your way up. Each department has it's own set of challenges but anyone who has been there over a year is miserable and taking xanex or some other anxiety drug to cope!.STAY AWAY as even mid to upper mgmt is looking to get out.
Customer Service Representative (Former Employee) – Melbourne, FL – July 21, 2017
The company itself was a great company to work for. Friendly people, forgiving hours and excellent benefits. But when it came to dealing with the customers I was supposed to, I just couldn't deal with the overwhelming negativity from them.
Technical Helpdesk for Volvo Cars (Former Employee) – Rockleigh, NJ – July 19, 2017
The positon with Percepta started with prior approval support for certain Volvo repairs. Volvo manager decided that I would better serve company as a Technical Helpdesk agent This was a phone contact helpdesk that evolved into a email based system