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Percepta
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23 reviews

Percepta Employer Reviews

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Compensation/Benefits
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Percepta
customer representative (Former Employee), Melbourne, FL – May 18, 2013
Percepta is Ford Motor Company so it can definitely be stressful especially since customers want their vehicles repaired and need financial assistance. The co workers were amazing to work with and helped the day go by quicker.
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enjoyed the environment and helping the customers
Customer Service (Former Employee), Melbourne, FL – April 3, 2013
Pros: overall environment was good
Cons: temporary, no benefits
I was on a temporary assignment for the call center, my co-workers were great. There process to hire people is a little different even though you are a hard worker
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Worst company to work for
Customer Service (Current Employee), Melbourne – March 25, 2013
Cons: pay, benefits, management
Abusive and poorly structured organization to work for, they say they are about promoting a hard worker but with no raises and poor benefits like being told when to use your vacation days. Different levels of management have no idea what is going on with one another it's almost as if they run as a different company with no clear goal. Bosses will say – more... you can do something and then turn around and say they didn't, it is more backstabbing than a middle school. – less
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Standstill Company
Business Analyst (Current Employee), Dearborn, MI – March 10, 2013
Pros: free lunches
Cons: the company
If you enjoy a company that provides 6 cent raises, expensive health insurance and little to no paid time off this is the compay for you.
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Hate it
customer care specialist (Current Employee), melbourne, fl – March 10, 2013
Pros: vacation time
Cons: the job itself
Working at this company makes most people miserable. There are few positions that are off the phones but the majority of employees that work on the floor are stuck to a headset all day. There are always openings because like other call centers, you can only take it for so long. There are only a handful of people who have been there longer than 3 years. – more... It's depressing seeing most people walking around like zombies. If you want a job where you put in your 40 hours, don't have to critically think, or don't want to be challenged then consider this a good opportunity for you. It's the same thing hour by hour and as soon as I walk in the door, I'm ready to walk back out. The only positive thing I can say for my experience is that I have met a few nice people that work near me and that you get decent amount of vacation and a couple of paid holidays. Other than that, it's pretty much just a job to work at before something better is found. – less
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HATE THIS COMPANY
Business Analyst (Current Employee), Dearborn, MI – March 5, 2013
Pros: nothing
Cons: everything
this company sucks and is horrile to work for. No room to move ,pay sucks, management knows even less that there employees.
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Call Center
RCL Agent/Customer Services (Former Employee), Melbourne, FL – October 22, 2012
Pros: 9-5 desk job, good pay
Cons: temp
Customer Service on a phone is a whole new set of challenges. Working with a dynamic team is helpful in many situations. Escalations can be difficult because there isn't much " back-up'.
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Stranded
Internal Employee (Current Employee), Melbourne FL – October 7, 2012
Pros: when it rains there are areas that dont leak.
Cons: no control over anything including the ability to use the restroom.
If you want answers, go in search of them. If they want answers- you better have them NOW because there is not a mutual respect here. They go thru the motions of business integrity but past day two and you will see and hear that there are NO business professionals here. Just individuals that are unhappy with their jobs or overlooked because of personal – more... relationships clouding the judgement of management. Safety hazards riddle the old building and it seems as if managment is not the least bit concerned. – less
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aaa
Customer Care Specialist (Former Employee), Melbourne, Fl – September 18, 2012
Ford customer service call center. You get to hear all the yelling and screaming from upset off Ford owners and all the problems with their vehicles.
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Great compnay
In Vehicle Support Senior Analyst (Current Employee), Dearborn, MI – September 9, 2012
Great company and care about employees and go a long way to make sure they are as happy as possible.
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VeryDisgruntled – December 5, 2012

THis person is OBVIOUSLY a person from either HR or management trying to paint a rosey picture . This company has a terrible reputation in the community because of all the people that have left. Notice that they are from Dearborn. That is the company headquarters, NOT where you would be working. This is the worst company I ever worked for. It was the worst 2 years of my life with the worst bosses. They didn't care about the employees, only made surface efforts to do what they had to do to keep moral at a passable enough level to get by. Atmosphere was depresing, people were depressed and most people left at the first opportunity to get something better.

Anoneamiss – March 25, 2013

I agree with the other comments that this is a total rouse and not what and how the company operates, it is a company that truly doesn't stand behind its employees.

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Fun workplace
Business Analyst Sync (Former Employee), Dearborn, Michigan – August 28, 2012
I found that my fellow co-workers and management were very kind.
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An enjoyable place to work
Business Analyst (Former Employee), Dearborn, MI – July 20, 2012
Always has fun activities, and employee luncheons. There is alot of room for growth.
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An enjoyable place to work
Business Analyst (Former Employee), Dearborn, MI – July 20, 2012
Always has fun activities, and employee luncheons. There is alot of room for growth.
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Overall fair place to work.
manager (Former Employee), Melbourne, FL – July 11, 2012
Pros: fair pay
Cons: executive leadership team do not live the values expected of others in organization.
As an outsource provider - not a bad company to work for.
Strategy is very reactionary and not proactive.
Clients run the company.
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What a great place to work!
Manager, Talent Acquisition & Development (Current Employee), Melbourne – June 27, 2012
Pros: excellent work/life balance, fantastic co-workers, lots of opportunities to learn and grow!
Cons: managing customer relationships can be challenging, but ultimately so rewarding.
Percepta provides me a unique work envrionment with daily opportunities to participate in exciting projects and initiatives. In my years with the company I've learned so much and grown as a professional. I also work with such a great team of caring professionals! It's always an exciting challenge to keep abreast of clients' expectations and consistently – more... meeting those expectations - this aspect is both one of the most challenging and enjoyable parts of my job! – less
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Productive and fast pased
Customer Service Relations (Former Employee), Melbourne, FL – June 23, 2012
Pros: many group lunches with management
Cons: healthcare was offered but out of pocket too high.
Take calls from customers to process payments. Up date lease agreements. Answere customer questions on where there vechcle was, if repoed give information on when and how they can get vehicle back. , Worked close with other co workers when needed. The hard part was telling a customer that there vehicle was repoed and they may not get it back.
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Productive
Ford Motors Marketing Consultant (Former Employee), Melbourne, FL – June 6, 2012
Pros: bonuses and a team structured enviorment. great hr
Cons: new project, didnt last. had to move to other depts to grow, always started over seemed.
Always was meeting quotas and learning new information. The job and the training for advancement was great. The managers were learning as we went as well. Wasn't very helpful, but was commmitted to helping us acheive goals.
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Love the company and the work load
Performance Upgrade Specialist (Former Employee), Dearborn, MI – April 11, 2012
This was a great company to work for. It was a pleasure to work for.
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Good place to work
Customer Service Manager (Current Employee), Melbourne,Florida – January 14, 2012
Pros: very employee oriented and great support structure
Cons: working too late, cant go back to school, and under compensated for workload, and type of case management
Overall it is a good place to work,but I feel that the Compensation/Benefits are a little thin for the type of work being done.As far as work/life balance I work too late to be able to continue my education
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Mediocrity but great work /life balance
Customer Service Manager (Tier II) (Former Employee), Melbourne, FL – December 30, 2011
Pros: work / life balance
Cons: inadequate compensation, weak management, disillusioned workforce
Percepta as a company deserves an honest review. This review is two parts: Percepta culture is truly amazing.

This is one of the best work / life balanced environments today. You are able to set your own days off according to your needs; if the days are open for your team then you can take either paid time off if you have any, or unpaid time off.

This – more... is what exemplifies Percepta's will to create a great work . life balance.

Percepta is a secure place to work, but advancement opportunity is limited. Like most American companies; management lacks skills, competence, vision, and leadership. More importantly, there is a lack of respect by many of the workers, even those who been with the company for years; this is a sad commonality among many American companies due to ancient management philosophies and styles. – less
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About Percepta

Percepta is a full-service, customer loyalty company. We work with our clients to help them establish and maintain strong, enduring – Read more