Percepta
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
4 reviews

Percepta Employer Reviews

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Summary
Customer Service Representative (Former Employee), Toronto North York –
Pros: lots of free lunches and awards for preformance
Cons: management
-typical day at work, Always busy.
-learned all about recalls, Ford products
-managment was not very good, didnt know how to manage the office,too many promises that didnt happen
-co workers where awesome!
-hardest part of the job was dealing with Irrate customers seeking assistance for their vehicles
-most enjoyable part of the job was the learning – more...  of the Ford Products and the diversity of the call centre – less
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Love the company and the work load
Performance Upgrade Specialist (Former Employee), Dearborn, MI –
This was a great company to work for. It was a pleasure to work for.
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Good place to work
Customer Service Manager (Current Employee), Melbourne,Florida –
Pros: very employee oriented and great support structure
Cons: working too late, cant go back to school, and under compensated for workload, and type of case management
Overall it is a good place to work,but I feel that the Compensation/Benefits are a little thin for the type of work being done.As far as work/life balance I work too late to be able to continue my education
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Mediocrity but great work /life balance
Customer Service Manager (Tier II) (Former Employee), Melbourne, FL –
Pros: work / life balance
Cons: inadequate compensation, weak management, disillusioned workforce
Percepta as a company deserves an honest review. This review is two parts: Percepta culture is truly amazing.

This is one of the best work / life balanced environments today. You are able to set your own days off according to your needs; if the days are open for your team then you can take either paid time off if you have any, or unpaid time off.

This – more...  is what exemplifies Percepta's will to create a great work . life balance.

Percepta is a secure place to work, but advancement opportunity is limited. Like most American companies; management lacks skills, competence, vision, and leadership. More importantly, there is a lack of respect by many of the workers, even those who been with the company for years; this is a sad commonality among many American companies due to ancient management philosophies and styles. – less
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About Percepta

Percepta was established in 2000 as a joint venture between our parent organization, TeleTech Holdings, and our automotive sector – Read more