Pros: customer satifaction
Cons: long hours
Perform at required level and adhere to all policies and procedures.
Record all reported issues accurately and timely.
Use resources properly and efficiently.
Document all issues thoroughly and properly, resolving them efficiently, effectively, and according to standards, policies, and procedures.
Thoroughly and properly train on all required technology – more... and skills, including, but not limited to, customer service.
Set a positive tone by exhibiting a “can-do,” whatever-it-takes, winning attitude. – less