PerceptIS Employer Reviews

Enjoyed student interactions, great environment, co-workers are team players

A typical day would consist of helping college students with their blackboards. Management is consistent and co workers are very outgoing. I learned that not every call will be a good call and that I should stay calm in a hard situation.

Very small company that has so many rules and changes every day.

Perceptis is a help desk for several colleges and universities. A typical day at Perceptis would include answering the phone and assisting students with their course schedule and blackboard, an online course system.The hardest part of the job would be navigating through the blackboard system while on the phone with students but after being on the job – more... for three weeks this became a breeze. I considered this to be the most challenging part of the job. I enjoyed communicating with the students because I am a college student myself so it was easy for me to understand how difficult it can be to login for an online class for the first time. – less

I take inbound calls for college technical support and help them access their account

Very flexible and fun environment to work in. That is all I have to say.

My coworkers were nice, horrible hours, horrible demands, horrible pay -- this is more of a very temporary job for students looking to get a quick buck before getting back to classes!

I was a technical support agent. I reset users passwords and helped them work their computers.

Overall its a cool company to work for great place to work for.

This company strives on RUSH hiring techniques because they know their turn over rate is massive. Im currently sitting in an office with about a rough estimate of 45-50 workstations. And when your looking at all those training classes of new hires of atleast 20 people every week for the past month; well you have to wonder how important you realy are – more... here. The only time a supervisor will look your way is when you've gone over the average handling time (AHT). Attitudes are, to say the least, are hostile and personal opinions on matters that dont involve the work place are too frequent. The software they use for ticketing calls, and also looking at account information, still seem like there in beta testing. So when your handling an end user trying to resolve their issues, you are also worried about not finding the correct contact information, being timed out of banner ever 5 secs and having a supervisor hoover over you because your AHT has gone over. – less

A typical day at work was submitting tickets to the various school that we supported. Or when we had down time when could watch movies on the computer as long as we didn't disturb the others. My co-workers were a awesome group to work with. There was never a dull moment. The hardest part of the job was when we came upon an issue that we had no notes – more... on and going in blind and had to try and figure it out ourselves. Having a good group of fellow employees to work around and no one trying to be better or think they are better than the other. – less

The owner and president of the company are AWESOME!!! They are very down to earth and will acknowledge you on a daily basis!!!

Perform at required level and adhere to all policies and procedures.
Record all reported issues accurately and timely.
Use resources properly and efficiently.
Document all issues thoroughly and properly, resolving them efficiently, effectively, and according to standards, policies, and procedures.
Thoroughly and properly train on all required technology – more... and skills, including, but not limited to, customer service.
Set a positive tone by exhibiting a “can-do,” whatever-it-takes, winning attitude. – less

I was part of the managment team (Operations Supervisor). I managed 20 plus agents (IT Help Desk for higher education) in the call center. Coached and developed, handled escalated issues for the clents (customers), was the point of contacts for some of our clients, and assisted with scheduling issues for the agents.

The hardest part of the job had – more... to do with scheduling issues for my agents.

The most enjoyable part of the job was the work environment. – less