Balancing your duties at work and helping out customers
Sales Associate (Current Employee) – Cincinnati, OH – July 28, 2017
A typical day at work is really all about your DPT (Dollar per transaction) and item line. Aside from that, you have to help customers and maintain laundry, overstock, truck deliveries on Wednesdays, clean work environment, and ensuring the animals all have food and water. I definitely learned more about animals and which foods are the best for which ones, but I also learned how to better approach people and help them in person. Management is rather poor considering the manager at my company tends to help less customers, but will take the larger sales to ensure their own DPT and item line is the best one. The manager also does not take into consideration that you have a life outside of work and very reluctantly approves vacations, if at all. The workplace culture says they are about the customers and their pets, with the motto "Stop, Drop, & Shop", but they really only care about what your dollar per transaction and item line is, and most of the time, it really depends on what the person you walk up to is needing or wanting to buy. If you can't get them to add on to their purchase, it's bad for you because the lower your DPT is, the fewer hours you will receive. The hardest part of the job is balancing helping customers and doing your other jobs you are supposed to do. The most enjoyable part of the job is definitely working with the animals.
30 minute breaks if you work 6 1/2-7 hours or more; discounts on merchandise; working with animals