Pros: customers love to talk about their pets and you get to have some great encounters with them
Cons: pay, schedule, understaffed, lack of focus on customer satisfaction
Like many retail jobs, the pay, lack of benefits, schedule, and attendance policy sucks. This place is exceptionally bad because it pays even less than the other nearby retail stores, and therefore cannot keep employees. Management regularly spoke ill of applicants, and employees constantly complained that their schedule restrictions were not respected. Customers also complained about management almost daily. Some complained that the shelves were always empty, others that the manager was rude. I was offended at how the general manager spoke to our customers, and after working there, I will never shop there again. It is also worth noting that nobody ever cleans or stocks the restroom. Furthermore, all training is done on a computer, and then the tasks performed on the floor aren't in adherence with the training. Associates who "trained" me hands-on were only hired a week or two before myself, and weeks later the manager was still surprised to see tasks being done differently than the way they were done at the location he previously worked at.