Takes getting used to, but animals are always great!
Sales Associate/Cashier (Current Employee) – Leesburg, VA – July 15, 2014
The daily routine was opening the store and making sure all of the animals were fed and safe. Being a cashier and associate I jumped back and forth between the register and the sales floor making sure all the customers are taken care of, periodically looking after the animals. I've learned how to be flexible in my job choices throughout my day. I also learned to see the value in more than just humans. Everything, and everyone should be treated with respect. Speaking of which, several managers I absolutely love. The take the time to make sure you're comfortable and always offer help. Some, on the other hand... Are less than enthusiastic and many associates prefer to avoid them. Most of the associates I share shifts with are hard working, lovable individuals who make sure they include passion to their job. The hardest part of the job would have to knowing exactly where every product is located in the store since it's so big. You learn to get it but on occasion it can confuse you! I would say enjoying the animals is my favorite part. They all come in and they range from sweet to not so sweet. The environment is nice but shadowed in something else.
Store Manager (Former Employee) – Memphis, TN – October 7, 2016
District management was told to trim the fat in the stores in order to get in line with budgets. Anyone making any significant amount of money was terminated in some way or forced to quit. A lot of good managers were set up by the DM and told to do something, yet after they did it, they were terminated because it wasn't to policy. Hours were cut and care for the animals became a secondary thing. You can't offer the kind of care animals need running on a skeleton crew to do it. Bonuses are a joke! Even putting almost a million dollars on the bottom line for your store, you still get screwed out of it because the Company failed to hit an unobtainable goal. Budgets are changed multiple times throughout the year just so managers wont bonus...yet the executives do. As long as Jim Myers has his big house and lacking speaking skills, it'll be ok. I witnessed managers including myself being cussed out by the DM because we only worked a 15 hour day. There is no work/ life balance. Save your time and apply elsewhere. PetSmart is killing them in the market and Petco knows it. Prices too high and running off customers.
Cashier (Former Employee) – Skokie, IL – October 5, 2016
At Petco, I was able to express my love and passion for animals. I demonstrated care for both the adopted and store animals. I helped educate customers on animals as well as managed the register and helped maintain the store clean. It was a very enjoyable position to have for animal lovers.
Clerk (Former Employee) – Braselton, GA – October 5, 2016
Good benefits, a lot of PTO after a year of service. Long hours, hard to make plans in the weekends with friends and family because you dont know if youre are going to work or not until the last min. No advancement.
Enjoy working with people and customers, no desire to advance.
Guest Experience Specialist (Current Employee) – Midlothian, VA – October 5, 2016
A typical day at work involves providing outstanding customer service as well as animal care. To do that I greet the customer politely, ask if they found everything okay, and proceed to scan their items and have them pay accordingly. If there are any questions I answer them to the best of my ability, or find someone who knows the answer to their question. That way their question doesn't go unanswered. I often check on the small animals in the store making sure there are no injuries or illnesses to any of the animals, if there are I inform a manager right away. Finally, I make sure my work area is clean and straight. If it is not, I make sure fix any problems right away. I have learned many things while working at Petco. I've learned that cats need more protein that dogs, and ferrets need more protein than cats. I've leaned how to efficiently clean the animal and insect habitats. I've learned to be comfortable answering phone calls as well as checking grooming appointments and occasionally making them when grooming salon members are busy. The management is very committed to their job, the store, and the animals. The coworkers I've been lucky enough to work with are friendly, funny and very easy to get along with. The hardest part of my job would definitely be getting live animals for feeding. For example, a customer comes in asking for a mouse to feed to their snake, it is my job to retrieve that mouse and fill out a small bit of required paper work. The most enjoyable part of my job is when a customer says my advice helped them. I've had customers come up to me months aftermore... my help telling me how my advice really helped their pet whether it be a pet with a sensitive stomach refusing to eat, or just what treats their pet might like the best.less
Associate Manager (Former Employee) – Chino, CA – October 5, 2016
Petco is a great place to work if you love animals. everyday you get to the joy in a pet owners face when you give them great customer service. The manager scheduling could be better, you get a shift and it does not usually change.
Assistant Store Manager (Former Employee) – Richardson, TX – October 4, 2016
The big plus you get to work with animals and save lives.the adoption events are great.The knowledge you take away from the experience is legendary.The only bad part is you have to do multiple jobs in the store.
Making the difference daily with the human animal bond.
General Manager (Former Employee) – Los Angeles, CA – October 4, 2016
Understaffed with unrealistic expectations. No vision on how to succeed. Speak of 2020 to fix systems, need it now. New titles of partner's a joke, Can't find talent as no one outside petco knows what each position is. Example Assistant manager new title Guest Experience Leader.
I enjoy helping customers find what they need to have happier pets
Shift Manager (Current Employee) – Port Arthur, TX 77640 – October 2, 2016
As soon as I get to PetCo, I perform an animal check. In the morning I feed the animals and get them fresh water. I check to make sure all of the animals are healthy. Throughout the day i help customers find the right purchases for their pet. The most enjoyable part of my job is helping customers find a product that will improve their pet's quality of life.
Being the new staff member you get taken advantage of.
Seasonal Sales Associate (Former Employee) – South Virginia st – September 29, 2016
I was excited for this job cause I would be helping people enrich their lives with animals. Sadly that's not how it was at all I was constantly being taken advantage of by the other staff members. They would make me do all the work and take credit for it. It's one thing if you are a manager or supervisor but when you're in the same position as me it's not ok. I saw so many animals being sold to people that had no clue what to do but the fact that they had money was all the company cared about. Most the staff had know clue and the correct care for the animals. They were just looking forward to receiving a paycheck
Dog Groomer and Front desk receptionist (Former Employee) – Burke, VA – September 26, 2016
- Day starts by clocking in, cleaning the salon, printing out reports and checking in clients. - From this experience I have gained a profound understanding of the corporate lifestyle and have developed a strong set of customer service/ communication skills -The management team outside of the salon manager were a bit forceful in their demands for certain financial outcomes in a week. -My coworkers were amazing and we all worked together to forward the team as a whole. -The hardest part of the job was attempting to satisfy the every growing need for a higher sales outcome every week. It became unrealistic in accordance with the nature of the job. -Most enjoyable part of the job would definitely be my coworkers and the dogs themselves.
appropriate breaks, strong work team
not flexible in scheduling, constant unrealistic pressure
telephone company is a great place to work for anyone
Cashier (Former Employee) – Toms River, NJ – September 25, 2016
The telephone company gave me customer service skills handling close to one thousand customers daily. Making them happy made me happy. Management and all employees were great to work with. Overall a wonderful company to work for.
Very fortunate to work at such a great store in Wheaton, IL!
Pet Stylist Apprentice (Current Employee) – Wheaton, IL – September 24, 2016
I know some Petcos have bad reputations, I have been to my fair share of ones that are not up to expectations, but my store is phenomenal! I'm in the grooming salon, and I enjoy every single minute of work. I love my coworkers in and out of the salon. The managers are diligent, professional, intelligent, and always striving to improve our store and our service. Truthfully, I used to enjoy Petsmart before I began working at Petco just because they have a better variety of chinchilla toys, and it is closer to my house in Carol Stream. I work approximately 38.5 hours a week, and it's a perfect amount for me as a 21 year old to be busy, have stable income, and also have time away from work. I work 5 days a week--8 hour shifts each day. Of course beginning at a new job with no prior experience is nerve-wracking, but I was sincerely welcomed and offered assistance whenever I needed it. I'm sure I annoyed a lot of my coworkers with questions, but they never said anything! Hahaha. My managers have also been very supportive when I needed days off for my grandpa's funeral, for a concert festival, my frequent doctor appointments, and even offered me a day or two off when my dog passed away. It's a positive, quick paced, and informative job. Just don't apply if you don't care for animals much since they all depend on us!
Great coworkers, perfect amount of hours, clean, informed and helpful staff, and many interesting animals (chameleons, ferrets, etc!)
Short lunches that need to be brought to work or bought nearby, occassional difficult customers, and calling comfort systems to turn up the AC takes forever!
Sales Associate/Grooming Apprentice (Former Employee) – Brooklyn, NY – September 22, 2016
First and foremost I loved all my coworkers and managers when working at Petco. I had the best time there and I had to leave because of a new manager who was on a power-trip. Petco had a pleasant working environment but I wasn't too fond of their policies. I was also not fond of how they handled animal care. I worked in a large store with a reasonable amount of staff. Little by little the staff decreased and Petco would not rearrange the budget to hire more staff to cover a large store. Now at this time there is less staff a huge store and a lot more customers but not a lot of coverage. Instead of making the animals a priority out priority was making sure customers were getting serviced. We also hit a wall at that point because now we were so understaffed that we cant handle animal care, customer service, and stocking shipment. I think corporate needs to really take a deep look at how they're managing their stores. Little by little it became uncomfortable working there and you start to feel like a monster because you see animals die or get sick on a daily because there aren't enough people around to take care of the one thing the store is based off of: PETS!
I worked in grooming as well and they need to completely change how the grooming salon runs. They have unrealistic quotas that can only be achieved by machines and if quotas aren't met a meeting is required. Groomers are people not puppy mill barbers.
P.S: I've worked in multiple Petco locations and it seemed like all stores were going through the same thing