Pros: helping customers, great team, busy/fast paced, employee discount 20%, health benefits, 401k
Cons: very low pay, management
You clock in via the computers as close to 11:30 PM as possible, and then get busy with counts. Oil readings at another building, tire (New/Used/Recap), oil, air bags, shocks, big parts (Water Pump/Alternators). Once you have all the counts done, you compare with the computer print out and transcribe actual with the previous shift. Count and verify – more... the drawer, the old TSA confirms the drop and then you fill out the logs for drops and cash drawer change over. Then you get an overview of what is happening at each of the bays, where each truck is at, parts ordered, need ordered, status, whether beginning, WIP, or completion.
Shift change happens within 30 minutes of you clocking in by the time the counts are done, and information relayed the previous shift is getting off. You have a quick Q-Force huddle, going over management goals (It is one minute long to hammer out some quick ideas.)
Customers stream through and you handle each of them one at a time, you have one to three techs to supervise, and get lined out one existing jobs, new jobs. Customer that come in, wanting quotes, estimates via phone, road calls via phone, work via phone or in person all happens at once but all you can do is help one person at a time. You pull products for the techs to keep a track of merchandise used, get it noted for the paperwork,
Lunch rolls around, you clock off but have to eat it at the counter since there is no one there to relieve you. You work but don't get paid hopefully you remember to clock back in. The quiet hour comes in and you clean the bathrooms, wipe down the visible, dusting, front products, mop the floors and scrub them on your hands and knees once every month. You finish up with vacuuming the small rugs, and then get to end of day paperwork and getting it processed.
By the time your done, you've helped a few customers, maybe even worked on a few trucks (Fuel filter changes, Mud flaps, quick easy jobs), cleaned the front of the truck service area, washed bays, handled the counter, answered the phones, got the trucks detailed, reviewed tech comments, insured proper customer care, and paid out the work order, you've been busy. And customers have been coming in constantly, maybe even a few road calls.
Managers start rolling in around 7:40ish to 8:00ish, wanting a recount, you give the quick highlights. A new TSA comes in at 8 and starts doing their counts.
You get off at 8:30 am, and the cycle repeats, fun busy job. – less